IT Business Analyst

JOB DESCRIPTION

SUMMARY:

The IT Business Analyst provides 2nd level IT Tech support for QAD EE suite of applications and is the subject Matter expert for QAD EE used for manufacturing operations.

RESPONSIBILITES:

• Provide regular on-hour and off hours support to QAD EE applications.
• Monitor queue of users incidents and request and respond as per support protocol and the SLA agreed with business.
• Define workarounds and containment actions to specific problems identified during support activities.
• Carry out root cause analysis of issues / defects reported by plant users.
• Document IT system processes, case resolution; new functionality, as needed.
• Review and analyze statement of requirements and prepare functional specifications that will provide solution to business problem
• Design and propose new functionality for system module enhancements or break fix.
• Participate on code change cycle as SME providing documentation and solutions as needed.
• Lead small implementation projects to implement system changes, new system or enhancements to already existing systems.
• Provide training on QAD EE enhancements, break fixes and new functionality to users.
• Work with end-users in remote mode or at manufacturing locations.
• Control the license usage running monitoring reports and submitting information on regular basis.
• Actively participate on the definition, control and regular follow up of SOX audit process from QAD EE perspective.
• Understand controls and monitor table data purging tool in QAD EE.
• Develop skills as SME for QAD EE support and SOX audit related activities

EDUCATION AND EXPERIENCE:

• Bachelor's degree in engineering / Information Technology.
• 3 to 5 Year of experience in IT User support
• Experience in QAD EE Implementation Life Cycle
• Excellent understanding of main functionalities in QAD EE Distribution and Manufacturing modules.
• Should have experience Release to Release Cycle - Customer Releases, RSS, MRP, Supplier Schedules and related.
• Hands on in various EDI processing and error handling.
• Should have worked in an environment which integrates with multiple applications using different integration framework / tools (standard as well as custom)
• Good understanding of manufacturing/supply chain/quality processes
• Understanding of the automotive business and the business processes (Adient similar preferably)
• Ability to communicate to a wide-array of cross-functional teams of varying degrees of technical proficiency.
• Good blend of people skills and technical/functional skills and knowledge.
• Position requires excellent/proven problem resolution skills.
• Comfortable with situations that include ambiguity and complexity.
• Hands on with Progress 4GL Query/Report writing.
• Ability to open code and understand business and program logic to help with troubleshooting an issue.
• Bilingual English / Spanish (will be a plus).
• Ability to work from US. US Citizen or permanent resident.
• No travel restriction within US.

PRIMARY LOCATION

Central Tech Unit Plymouth MI