IT Business Analyst, Product & Rate Changes

About the role.

The IT Product Management team manages all of PURE's core systems. The IT Business Analyst will be part of the IT Product Management team, and will take the lead identifying system requirements for PURE's Policy Administration System as well as other integrated systems. We are looking for a highly self-motivated individual who analyzes and defines efficient and creative solutions to business problems.

We encourage our team members to pursue not only their passions, but also their intellectual curiosities. A career in business analysis creates a rewarding opportunity to drive deep impact for our business.

What you'll do.

• Managing requirements, working with IT Product Managers and business stakeholders
  
  • Based on the planned rate filings, across states, take the lead in eliciting, identifying, and evaluating business and system requirements for PURE's Policy Administration system as well as other integrated systems
  • Define and document clear and concise rate, forms and rules requirements that describe business scenarios and processes in language understandable to both technical and domain stakeholders
  • Own the requirements through their full lifecycle. Ensure that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs
  • Prepare user acceptance test (UAT) plans, scenarios, and test cases where applicable. Ensure the UAT plans, roles and responsibilities are well documented and communicated. Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT
• Providing guidance to the team related to SDLC in an Agile environment
  
  • Guide teams to be self-organized and motivates teams to focus on team goals/objectives
  • Remove impediments and act as a change agent to implement scrum across the organization
  • Facilitate the agile ceremonies, such as: backlog refinement, sprint planning, retrospective, daily scrums and sprint demos where dedicated scrum master doesn't exist
  • Foster internal team communication by building a safe environment where problems can be raised without fear of blame, retribution, or being judged and with an emphasis on problem solving
  • Support and ensure that methodologies are followed. Maintain relevant metrics that help the team see how they are doing (e.g. burn down charts, etc.)
• Supporting with production support issues during critical downtimes and releases
  
  • Work closely with our internal IT team to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow-up to questions from the Agile team.
  • "Be in the moment" with our clients to help them identify unforeseen areas for improvement, whether a process improvement or a system enhancement

What we're looking for.

• 3+ years of property and casualty insurance work experience.
• Good understanding of insurance business processes and technologies (e.g., claims, product development, quoting, underwriting, rating, workflow).
• Experience with metadata driven policy administration systems such as OneShield's Dragon policy administration system as well as rate, rules changes.
• Experience working with 3rd party insurance data sources and interfaces such as ISO, LexisNexis, IVANS, etc.
• A good understanding of emerging technology space to improve customer satisfaction and reduce friction.
• Needs only general instructions on work; can walk into a problem and analyze the underlying issue, and use judgment, creativity, and sound knowledge to develop and recommend solutions.
• Can influence internal customers to balance their requirements against what's most appropriate for a world-class organization, and find the right compromise.
• Strong consensus building skills and ability to convey technical concepts in a clear, understandable way
• Prior Consulting experience preferred.
• Bachelor's degree required.
• Familiarity in the insurance policy administration space is preferred with specific experience in handling product changes, as well as experience in agile/scrum methodologies.
• This role, occasionally may be required to work a few hours on a weekend and/or late night in support of scheduled system releases.