IT Business Analyst (US Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

At Motorola Solutions we help people be their best in the moments that matter, and IT plays a critical role in this. Through strong partnerships with business stakeholders and a passion for innovation, we are driving transformation throughout the company. Video Security & Access Control (VS&AC) IT Team is looking for an IT Business Analyst to execute IT priorities related to the adoption and development of Lead to Cash, subscription life cycle and customer support services through Salesforce CRM, Salesforce Revenue Cloud (CPQ) and SAP. In this role, you will partner with leaders across business functions to enhance & optimize VS&ACs IT capabilities. You will collaborate within IT and business stakeholders to align on what can be delivered, how and by when. You will rally with your peers around operational efficiency and customer value. You will regularly assess our ability to fulfill commitments, find opportunities and address risks. You must be prepared to manage continuously evolving priorities to make sure the team delivers high value, in line with mutually agreed parameters.

Scope of Responsibilities/Expectations:

•  Ensure stakeholders and business partners generate experiences that delight customers and partners as VS&AC’s IT capabilities related to Lead to Cash, subscriptions & customer support services are built, enhanced and transformed.

• Maintain alignment with several stakeholders including customer service management, product development, sales & business operations, and business clients.

• Analyze business requirements to develop, manage and prioritize User stories to deliver appropriate IT capabilities including the creation of tickets in Jira.

• Maintain up-to-date user guides and Process Documentation & create as-is & to-be process flows for new initiatives. Address how-to queries.

• Identify business areas that can be improved to increase efficiency and strengthen business processes.

• Work closely with business stakeholders to communicate findings and help implement changes.

• Effectively execute on IT Capabilities delivery & business escalations.

• Drive adoption of IT capabilities, and champion organizational change management. 

• Monitor and control project quality, risk & performance. Ensure fulfillment of commitments by designated timelines and milestones.

• Contribute to Roadmap & release planning through a detailed understanding & documentation of business needs as well as scoping of initiatives.

• Assist with the development of business cases to help establish budget and project plans for new initiatives.

• Assist with coordinating and leading User Acceptance Testing efforts 

Minimum Requirements:

• 5+ years of experience in a Business Analyst role to include writing user stories and process documentation.

• Significant contribution to the successful deployment of at least 2 Salesforce-related projects.

• A general understanding of the capabilities and architecture of the Salesforce platform.

• Excellent communication and listening skills.

• Proven ability to create high-quality and detailed documentation.

• Proven ability to drive & lead requirements-elicitation sessions and workshops across multiple business functions.

• Self-starter who enjoys taking the initiative.

Preferred Experience and Skills:

• 5+ years of IT Business Analysis experience.

• Ability to build relationships at all levels of the organization based on trust, transparency, and by delivering on commitments.

• Strong organizational and time management skills; ability to balance and effectively prioritize multiple projects simultaneously.

• Ability to drive a conversation with business stakeholders to uncover the “why” behind requirements. This role is best suited for someone who enjoys acting as a trusted advisor to business stakeholders and not just an order taker.

• Proven problem solving skills, with ability to resolve complex issues in an environment of rapid change positively and professionally; ability to ask penetrating questions, detect unstated assumptions, and resolve conflicts.

• Fundamental understanding of organizational change management

• Knowledge and experience working with CPQ, ERP, Subscription Management and other lead to cash systems is an added plus.

• Knowledge and experience working with SAP is an added plus.

• Experience writing Acceptance Criteria in Gherkin format.

Note: Candidate must reside in the US.

#LI-MP2

#LI-REMOTE

Basic Requirements

• Bachelor's Degree with 5+ years of Business Analyst experience

• OR Masters Degree with 3+ years of Business Analyst experience

• OR 7+ years of Business Analyst experience

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.