IT Business Planning Manager

Radiant Digital delivers technology consulting and business solutions for commercial and government clients.

Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.

CMMI Maturity Level III and ISO 9001 – 2015 certified.

• Minimum of five (5) years of recent experience in organizational change management, communications, and learning improvements, with a focus on leading enterprise-level process improvement projects;
• Solid project management skills and familiarity with project management tools such as MS Project.
• Deep understanding of change management principles and methodologies;
• Ability to adapt to and work effectively in ambiguous situations, resilience/tenacity, propensity to persevere;
• Excellent verbal/written communication, problem-solving, and decision-making skills; a customer-service and teamwork-oriented approach;
• Demonstrated ability to influence, mentor, and be a reliable source of knowledge for less experienced team members; and
• Prior experience working with technical IT teams and business users.

Education

• Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, or other related field, and five (5) years of equivalent work experience.

Preferred Qualifications

• Relevant certification such as Prosci Change Management Certification, Certified Change Management Professional (CCMP), AIM Change Management Certification, or Change Management Specialist (CMS);
• Experience with government projects and stakeholders;
• Proactive attitude with the initiative to solve complex problems.
• Superior communication skills with the ability to effectively engage with diverse stakeholders;
• Proficiency in negotiation and mediation;
• Demonstrated skills in facilitation and team building;
• Familiarity with IT standards in a criminal justice environment;
• Experience in managing OCM for large projects with a substantial user base; and
• High-energy, diligent work ethic, ability to meet or exceed deadlines, thrive in a fast-paced environment, and prioritize activities effectively.

Responsibilities:

• Develop and execute change management strategies and plans to maximize employee adoption while minimizing resistance;
• Carry out change impact assessments that include stakeholder identification, impact analyses, and change readiness evaluations;
• Apply structured change management methodologies and tools to design stakeholder engagement, communications, and learning strategies;
• Generate key deliverables, including but not limited to, communication plans, coaching plans, training plans, resistance management plans, and readiness analyses;
• Translate the implications of system and process transformations into actionable activities;
• Collaborate with various business areas to ensure consistency in adoption;
• Create and manage a comprehensive stakeholder engagement plan to anticipate and mitigate resistance;
• Identify potential risks, conduct an analysis, and prepare risk mitigation tactics;
• Develop, execute, and monitor the program communications plan, ensuring timely execution;
• Coach executive leadership, stakeholders, and learning and development staff to facilitate successful organizational changes;
• Establish processes for communication preparation, channel utilization, review, and distribution;
• Advocate for activities that promote user education and adoption of new services and technologies;
• Formulate and implement the program's training/learning plan;
• Gauge success by identifying and evaluating Customer Experience and Satisfaction metrics;
• Track the timely execution of all OCM-related project deliverables;
• Provide coaching and mentorship to other team members; and
• Perform other duties as assigned.