IT Business Relationship Management - Digital

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:
The ARDx Digital BRM is responsible for the IT portfolio of ARDx business unit(s) with respect to Digital Technology. This position will make sure the portfolio enhances organizational strategy through successful, consistent and predictable delivery of programs, projects and applications. The incumbent achieves this supported by a small staff, when needed, which partners with the business, and has excellent understanding of the business processes. The Digital BRM is aware of the evolution of technologies and considers regulations relevant to the business area. The role holder proactively identifies areas of opportunity to apply IT for new business opportunities, process improvement, and cost efficiencies. This role will provide insight to the business unit(s) on how to best develop and leverage IT capabilities for the organization(s).
The role functions as the primary point of contact for IT needs for ARDx business units with respect to Digital. The Digital BRM is responsible for prioritizing demand. They understand and contribute to the business unit strategy and translate business strategy in an aligned IT strategy and portfolio of programs, projects and applications. Through their close connection to the business they will have a constant awareness of evolving regulatory requirements in the business area(s) and will influence the IT stakeholders and vendors in addressing these evolutions in the most efficient way. The incumbent possesses the ability to assess the overall needs of multiple business units and to negotiate an accepted portfolio meeting the most strategic needs of the BU. Where needed, they will involve IT business consultants and external technology experts and will advise business unit(s) about similar strategies employed by other similar companies.
The ARDx Digital BRM will influence and partner with business leaders (Director, Sr. Director level, DVP and EVP) to manage and align the IT portfolio. They will closely collaborate with other parts of ARDx IT, adjacent business departments, and external partners to ensure adequate and timely delivery of agreed services, in line with agreed service levels. They will also partner and collaborate with key IT staff of other Abbott divisions and Corporate functions in order to support cross divisional business initiatives and explore IT synergies and efficiencies. The Digital BRM will build and maintain strategic relationships with key software vendors as well as counterparts at other similar companies. They will agree with management and align with overall global governance on the portfolio of programs, projects, and applications, and ensure that unit long range plan and budgets are aligned while negotiating for and securing resources to meet the long- range needs of the area. The Digital BRM will oversee area IT budgets, project capital/RCE expenditures continually looking for opportunities for cost reductions and cost avoidance.

Responsibilities:

• Operates with goals set by Finance and IT leadership, manages impact on capital budget, expenses and major project completion, and understands erroneous decisions would normally result in failure to complete projects critical to major objectives of the business unit.
• Recommends strategic decisions that impact the business unit, manages initiatives that span virtual teams across the world and cross cultures, resolves issues raised to the governance committees of projects and ensures projects stay in scope.
• Develops customer journey/digital touch-point mapping, building and managing web properties as part of an integrated approach and processing improvements to enable more agility with website/mobile/social platforms and using mobile to support operational improvement efforts, customer engagement initiatives/new business opportunities.
• Overhauling customer-facing technology systems and building applications that support the customer engagement model or other digital initiatives.
• Establishing digital metrics and measurements.
• Understands and manages the financial implications of applications ranging up to $20 MM.
• Supports leadership teams with management of assigned cumulative project budgets ranging from $5 MM to $20 MM per year and 3,000-20,000 users globally.
• Carries out duties in compliance with established business policies and procedures.
• Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
• Perform other duties and projects as assigned.
• Carries out duties in compliance with established business policies and procedures.
• Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
• Perform other duties and projects as assigned.

Education:

Bachelor's degree in computer science, business administration or another discipline relevant for the healthcare industry or equivalent experience.

REQUIRED:

• Minimum 7 years of IT experience.
• Minimum 4 years' experience with application of digital technology across multiple facets of a business operation, strategy and long-range portfolio planning
• Broad IT expertise in various disciplines like system development and including infrastructure, and experience in developing IT roadmaps.
• Strong operational and organizational skills, with a proven ability to effectively meet deadlines and milestones, and establish program/project management governance.
• Strong interdisciplinary, intercultural, influence, negotiation and networking skills.

PREFERRED:

• GxP validation.
• SOX and financial auditing areas.
• Vendor management.
• Project management.
• Strong business acumen with significant business interaction experience, including establishing and managing relationships across all levels of the business and operating effectively at management level in a culturally diverse business environment.
• Business unit relevant business process knowledge, as related to IT.

WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal

JOB FAMILY:
IT Business Relationship Management

DIVISION:
ARDx Abbott Rapid Diagnostics

LOCATION:
United States > Lake Forest : J55

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Not specified

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf