IT Business Relationship Manager

Job Description

Reporting to the Head of Global Business Solutions, The Sr. Business Relationships Manager, IT is the most senior IT resource supporting the Bracco Medical Technologies business unit. The purpose of the Sr. Business Relationships Manager, IT is to:

• Oversee IT processes in a fast-changing international environment. Interfacing with global IT, this role is responsible for ensuring that group processes and systems run efficiently
• Provide leadership for development, implementation and delivery of local IT solutions ensuring alignment with global IT guidelines and standards and group's business objectives
• provide support on development of global business solutions, coordinating local activities and local teams involved
• ensure continuous process improvement through transformation activities supporting changes to services, people, processes, and tools
• working closely with executive and senior business 'focal points' becoming a trusted advisor which understand business needs and local demands and ensure budget allocation on IT activities in line with global ITS targets

In addition, he/she will manage internal and external resources to:

• Enable IT processes planning, development, and execution in the local hubs/locations, leveraging on Service Management (ITSM) best practices
• Support innovation projects ensuring alignment with global digital strategy, facilitating communication, and ensuring business objectives are met together with quality requirements
• Support external resource planning, allocation, and supervision
• Manage day-to-day activities of internal and/or external team members. Review and evaluate own staff and peers and prepare annual performance reviews. Work with team members to define development plans and set goals and objectives

These activities will be delivered in accordance with all the regulatory / compliance guidelines.

Include, but not limited to the following:

• Collaborate with Global IT to develop strategic and digital vision to drive continuous improvements on IT technology, processes, and services
• Recruit and retain a high performing staff
• Coach and mentor staff to deliver excellence to internal and external customers
• Provide continuous performance feedback and conduct all required performance assessment and review activities
• Lead cross functional teams (IT and Business) to execute priorities and commitments, ensuring alignment and application of global guidelines and standards
• Manage and oversee planning and implementation of business solutions (technology, applications, processes, and training) in accordance with global IT standards
• Develop and manage the relationship between IT and local internal and external partners
• Support and advise business stakeholders in key technology decisions in accordance with global IT guidelines (e.g., selection of external partners, evaluation of in-sourcing and/or outsourcing alternatives, business plans/priorities establishment and tool selection)
• Be responsible for all the local applications and infrastructure, acting as first point of contact for IT support to local internal customers
• Oversee local IT performance ensuring execution of activities according to defined SLA's and agreed deliverables
• Collaborate with global IT to plan and implement upgrades/deployment of IT applications and infrastructure
• Work closely with both local and global project team members for resources allocation and prioritization definition
• Drive local demand management process and ensure that business needs are captured, assessed, and evaluated according to global IT strategy and priorities both on infrastructure and application area
• Identify and communicate any deviation from demand management process and implement corrective actions in agreement with global IT
• Collaborate with digital champions to manage digital innovation demand process and provide support in digital Innovation activities
• Participate in the budget process as key local focal point, ensuring alignment with company strategic plan and IT portfolio and supporting Head of Global Business Solution in local budget definition
• Support audit, regulatory, and compliance activities
• Provide periodic standardized status reports, managing risks and issues, communicating across local and corporate project managers, and escalating where necessary
• Promote standardization by ensuring work is performed in accordance with group delivery methodology, policies, and standards
• Responsible to apply all the existing guidelines / regulations etc. for all the current regulations adopted, with specific focus on the GxP guidelines / Quality Guidelines / SOD guidelines

Required Skills

Minimum

• Bachelor's degree in computer sciences or equivalent work experience

• A minimum of 10 years of professional experience in IT function
• A minimum of 5-6 years of managerial experience
• Experience in regulated environment (life science/pharma industries), ideally operating in both multi-channels B2B and B2C
• Strong knowledge of project management, Agile methodologies and approaches for IT project and activity management
• Excellent written and spoken English - other languages an advantage
• Strong analytical skills and capability
• Good knowledge of professional office suite and collaboration tools
• Good knowledge of demand management processes
• Knowledge of IT financial management and IT portfolio management
• Knowledge of resource management

Managerial Skills

• Strong leadership capabilities, being effective in leading change
• Ability to partner with business to analyze and understand business goals and requirements
• Work collaboratively in a team-based environment: inspire, motivate, and support the team to get things done
• Problem solving through analytical approach
• Organize work effectively, conceptualize and prioritize objectives/tasks
• Engage and communicate effectively with internal and external stakeholders leveraging informal and formal communication
• Listening ability, global mindset with inclusiveness approach
• Risk-taking and adaptive approach to 'face and manage the unexpected'

Preferred:

• Master's Degree
• Experience in medical device manufacturing company
• Experience in project and program management in international and multi-cultural environment
• Good knowledge of project management tools
• Medical devices/pharmaceutical or health care operating model knowledge, including related regulations
• Additional knowledge on tools includes: ServiceNow, Smartsheet, Jira

• PMP / PRINCE2 Certification (Project in Controlled Environments)
• Scaled Agile methodologies

Other:

• Occasional domestic and international travel may be required