IT Business Technology Support Intern

Position Description:

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company's growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength.

At Mathematica, we take pride in our commitment to diversity. Building an inclusive culture that draws on the individual strengths of employees from different ethnic backgrounds, cultures, lifestyles, abilities, and experience is key to our success.

We are seeking a highly motivated and tech-savvy undergraduate or masters-level student to join our Information Technology team as a Business Technology Support Intern. This internship opportunity is designed to provide hands-on experience in supporting technology solutions for business operations. The successful candidate will work closely with the IT team to assist end-users, troubleshoot issues, and contribute to various technology-related projects supporting a diverse set of business applications. Throughout the internship program, the IT Business Technology Support intern will be paired with a mentor to gain insight into Mathematica's work and how IT Services play a key role in the company's success. The 10-week internship program runs from June 3 through August 9. This position will work in the Princeton, NJ office three days per week, with the other two days working from home. The application deadline is February 29, 2024.

Responsibilities:

• End-User Support
  • Assist with monitoring and triaging Business Technology-related issues promptly and efficiently.
  • Assist with updating support SOPs and guidelines by evaluating and soliciting recommendations from team members.
  • Work with team members to identify and develop opportunities to enhance process automation.
  • Assist and provide support Level 1 user tickets.
• Software Inventory Support
  • Assist team with the management of software licensing and chargeback billing.
• Documentation
  • Maintain accurate and up-to-date documentation for software inventory.
  • Document support processes and resolutions for future reference.
• Collaboration
  • Collaborate with IT team members on various projects, including system upgrades, software implementations, and enhancement releases.
  • Communicate effectively with team members and end-users to gather information and provide timely updates.
• Security Compliance
  • Assist in implementing and maintaining security measures to protect organizational data and systems.
  • Adhere to security policies and procedures in all technology-related activities.
• Technology Trends Research
  • Stay informed about emerging technologies and trends in the IT industry.
  • Provide recommendations for technology improvements and optimizations.

Position Requirements:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• If in an undergraduate program, must be entering junior or senior year of program.
• Strong interest in technology and eagerness to learn.
• Demonstrated analytical skills and a working knowledge of Microsoft Office including SharePoint.
• Basic understanding of computer systems, networks, and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Problem-solving mindset with a proactive approach to challenges.

Benefits of the internship program:

• Hands-on experience in a real-world business technology environment.
• Exposure to a variety of modern IT technologies.
• Mentorship and guidance from experienced IT professionals.
• Networking opportunities within the organization.

The hourly rates for the intern position includes:

• $24 for Junior year or later
• $25 for students in their first year of Masters or between first and second year
• $26 for students in their second year of Masters or later

To apply, please submit resume and a cover letter explaining relevant coursework, interests, previous internship experience, and/or professional experience.

Application deadline: February 29, 2024

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.