IT Change Manager

Job Details

Level

Management

Job Location

DSS N Palm Beach - North Palm Beach, FL

Remote Type

Fully Remote

Position Type

Full Time

Education Level

4 Year Degree

Travel Percentage

None

Job Shift

Day

Job Category

Information Technology

Description

Join our team as the IT Change Manager and champion DSS, Inc.'s mission by spearheading top-tier support. You'll lead the charge in coordinating activities and driving initiatives within our dynamic information systems and IT infrastructures. As the IT Change Manager, you'll orchestrate all change activities and initiatives within our information systems and IT infrastructures. Your pivotal role encompasses ensuring the overall quality of our change management process, including strict adherence to organizational policies and procedures. You'll champion end-to-end stakeholder involvement, applying judicious change controls to thwart unauthorized and disruptive alterations. Join us and drive transformative change with precision and purpose.

Essential Duties:

• Plans and executes Configuration Management throughout the project lifecycle, including development, migration, deployment, and security
• Oversees the daily management of configuration items including establishing priorities and work assignments
• Tracks compliance to policies and procedures and resolving / escalating any compliance issues
• Reviews migration plans
• Reviews and updates configuration management processes
• Facilitates Configuration Management audits
• Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues
• Act as secretariat for the CAB and ECAB (meeting scheduling, prior circulation of change requests and agenda to be considered, meeting invites and quorum formation)
• Facilitates communication and engage business and IT management to encourage configuration management efforts and value proposition
• Reviews and approves all changes to the CMS infrastructure where applicable
• Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentors the organization on configuration management services, concepts, policies and procedures
• Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS

Other Duties:

• On call 24/7

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

Qualifications

Skills:

• Required:
  • Experience with configuration management tools
  • Experience managing complex IT projects
  • Strong analytical skills
  • Strong interpersonal skills that can drive conversations in cross-team efforts towards consensus and action
  • Strong communication skills, with ability to cater discussions to all levels in organization
  • Understanding of software development technologies
  • Can work autonomously with minimal direction
• Desired:
  • ServiceNow CMDB

Education:

• Required:
  • Bachelor's or associate degree in information technology, or a related field

Years of experience in a similar role:

• Required:
  • 5 years

U.S. Citizen or Permanent Resident status required

Visa Sponsorship or C2C not available

PHYSICAL DEMANDS:

Standing

10% per day

Sitting

80% per day

Walking

5% per day

Stooping

5% per day

Lifting

Ability to lift up to 20 lbs. unassisted

Computer Work

80% per day

Telephone Work

10% per day

Reading

10% per day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email [email protected] or call (561) 284-7373. Accommodations are made on a case-by-case basis.