IT Change Manager

We are looking for a Change Manager to play a key role in ensuring projects meet objectives on time and on budget while increasing employee adoption and usage with a focus on the people side of change including changes to business processes, systems and technology. This is a dual role where

• The Change Manager will support Infrastructure Services projects to build a deep understanding of the technology needs of internal employees and then use that understanding to influence and guide technical project teams to minimize end-user disruption through a variety of methods, including appropriate stakeholder engagement, smoothing workflows to reduce user friction and developing user-friendly communications and guides.
• The Change Manager will support the IT EMPO Change Leader building foundational Change Management competencies across Global IT including; Development and continuous improvement of portfolio change reporting and analysis tools, assessment of portfolio-level change impacts and dependencies, recommendation of sequencing and deployment timing based on magnitude of end-user impacts.

Job Highlights:

• Operate as part of small team of Change and Communication specialists regarding communication matters that impact end users
• Ensure that communication coming from the IS technology towers to the end users is fit for purpose, has the appropriate approvals and is readily legible by end users
• Ensure that Self Help articles are current and appropriate and extensively used to ensure users use them and avoid calling the Global Service Desk
• Establish campaigns that ensure user adoption of IS technology (Teams, Microsoft, cell phones, etc)
• Act as the change and communication champion in IS supporting key communication events - internal Newsletters, leadership events
• Ensure IS content on the intranet is up to date, relevant and appropriate by working with technology SME's as appropriate
• Drive multiple forms of end user communication such that email is not the default

Skills:

• Ability to build enduring partnerships and teamwork across multiple areas of the company and with external parties.
• Developing organizational capabilities.
• Proficiency in problem solving and organizational agility.
• Strong influencing and communications skills.
• Ability to operate as part of a global team.
• Strong Team Skills.
• Financial and business acumen.
• Capable problem management skills.
• Vendor/supplier management experience.

Technical Skills and Expertise:

• Bachelor's degree and 5+ years' experience in IT Project/Change/Comms Management.
• Project Management certification preferred but not required.
• Deep program/project/change management experience, preferably with large, complex enterprise-level programs.
• Strong change management experience.
• In-depth knowledge of infrastructure services and relevant customer technologies.
• Infrastructure and/or Application migration skills.
• Large Scale IT infrastructure rollouts of systems of technologies across multiple sites/locations/countries.
• Significant experience of delivering and managing major change and IT projects.
• Ability to manage risks, issues, dependencies, and budgets.

Candidates will be required to work several days/week in the AIG Charlotte office.

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A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Employee Services, Inc.