IT Change Manager

We are looking for a Change Manager to play a key role in ensuring projects meet objectives on time and on budget while increasing employee adoption and usage with a focus on the people side of change including changes to business processes, systems and technology. This is a dual role where

• The Change Manager will support Infrastructure Services projects to build a deep understanding of the technology needs of internal employees and then use that understanding to influence and guide technical project teams to minimize end-user disruption through a variety of methods, including appropriate stakeholder engagement, smoothing workflows to reduce user friction and developing user-friendly communications and guides.
• The Change Manager will support the IT EMPO Change Leader building foundational Change Management competencies across Global IT including; Development and continuous improvement of portfolio change reporting and analysis tools, assessment of portfolio-level change impacts and dependencies, recommendation of sequencing and deployment timing based on magnitude of end-user impacts.

Job Roles and Responsibilities

• Establish deep-rooted relationships with cross functional internal Global leadership including; ePMO Operations team, ePMO Tower Leaders, Corporate Communications, Legal, Real Estate, Site-administration, and IT teams to promote and secure coverage for technology launches and changes.
• Document and track the Project vision, Problem statement and Why we need to make a change.
• Analyze and develop reporting for Change Impacts to understand current & future state.
• Support the identification of critical stakeholders and consult on methods to communicate and engage them.
• Assess Skill/Will Gap and create a change plan.
• Flag timing overlaps that create execution risk and escalate to management as necessary.
• Support the execution of the Change Plan which may include; process updates, targeted communication and training.
• Update all online self-help resources and tools
• Create a feedback loop with stakeholders, end-users, and end-user support teams to collect and share best practices
• Partner with the service communication specialists to ensure a cohesive strategy for all service communications to end users.
• Establish and track metrics to measure user technology adoption rate and success.
• Advise of organizational change management as it relates to new technology product adoption
• Act as daily spokesperson, communicating the user benefits of our products and key messages to internal outreach partners.
• Draft, manage, and distribute communications for Infrastructure Services program change initiatives
• Partner with BU liaisons to create valuable end user training materials

Qualifications

• College degree in Business or Computer Science preferred.
• 5+ years experience related PMO / program / project/ change management experience required preferably in a large, global organization. Transformational Project leadership experience strongly preferred. Experience within the Financial or Insurance Industry will be helpful.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
• Deep understanding and demonstrated experience with project reporting, dashboard creations, visualizations and analysis
• Experience with one or more project management methodologies required (for example, PMI PMBOK, PRINCE2 and agile)
• A distinctive blend of business, IT, financial and communication skills is critical in this role
• Knowledge of employee technology including desktop, collaboration tools, mobility. Experience working with cloud based computing projects is a plus.
• Prior experience interfacing with/presenting to leadership clients and internal/employee communications.
• Proven ability to communicate complex, technical concepts in a clear and compelling way to promote ease of decision making is critical
• Understanding of cultural differences with ability to work with colleagues across many functions and in different countries.
• Ability to work calmly and maintain good judgment in fast-paced environments.
• Ability to think, plan, and execute on multiple projects simultaneously in an organized fashion.
• Excellent written and verbal communication skills.

Candidates will be required to work several days/week in the AIG Charlotte office.

#LI-DG1

#LI-Hybrid

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Employee Services, Inc.