IT Change Manager

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. AIG's Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

What you need to know:

• Operate as part of small team of Change specialists regarding infrastructure services issues that impact end users.
• Ensure that change/communication coming from the Infrastructure Services technology towers to the end users is fit for purpose, has the appropriate approvals and is readily legible by end users.
• Ensure that IT Self Help articles are current and appropriate and extensively used to ensure users use them and avoid calling the Global Service Desk.
• Establish campaigns that ensure user adoption of Infrastructure Services technology (Teams, Microsoft, cell phones, etc).
• Act as the change and communication champion in Infrastructure Services supporting key program events - internal Newsletters, leadership events.
• Ensure Infrastructure Services content on the intranet is up to date, relevant and appropriate by working with technology SME's as appropriate.
• Drive multiple forms of end user communication such that email is not the default.
• Ability to build enduring partnerships and teamwork across multiple areas of the company and with external parties.
• Developing organizational capabilities.
• Proficiency in problem solving and organizational agility.
• Strong influencing and communications skills.
• Ability to operate as part of a global team.
• Strong Team Skills.
• Financial and business acumen.
• Capable problem management skills.
• Vendor/supplier management experience.

What we're looking for:

• Bachelor's degree and 5+ years' experience in IT Project/Change/Product Management.
• Project Management certification preferred but not required.
• Deep program/project/change management experience, preferably with large, complex enterprise-level programs.
• Strong change management experience.
• In-depth knowledge of infrastructure services and relevant customer technologies.
• Infrastructure and/or Application migration skills.
• Large Scale IT infrastructure rollouts of systems of technologies across multiple sites/locations/countries.
• Significant experience of delivering and managing major change and IT projects.
• Ability to manage risks, issues, dependencies, and budgets.

#LI-LD1

Veterans are encouraged

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Employee Services, Inc.