IT Cloud Operations Manager

Decisions is a fast-growing, private-equity-backed technology company that provides the only seamlessly integrated workflow and rules platform for business process automation. The Company is trusted by some of the most well-known and respected Fortune 500 companies and SMBs around the world including Pfizer, Rite Aid, Staples, and American Express. By using Decisions' no-code BPM platform, customers across industry verticals are empowered with the ability to rapidly automate and transform their business processes, improve operational efficiency, and drive company results, regardless of technical skillset.

As the IT Cloud Operations (CloudOps) Manager at Decisions, you will be responsible for orchestrating our Cloud-based systems and practices as well as our internal IT systems to delight customers and empower employees. You will ensure the availability, security, and cost- efficiency of these systems to support the business objectives and long-term goals of the organization. One of your primary responsibilities as our IT CloudOps Manager will be to mentor, coach, and lead our global team of CloudOps Engineers, CloudOps Architects, and Corporate IT professionals.

The IT CloudOps Manager is an important role. A successful candidate will have a strong technical background, excellent leadership and communication skills, and the ability to deliver on key business objectives through innovation and partnerships with internal and external stakeholders.

Key Objectives

Objective #1: Process Success

• Schedule and coordinate meetings to review and solve customer issues.
• Develop and execute a strategic technical and operational roadmap to meet business objectives
• Manage customer and internal IT infrastructure
• Secure systems to mitigate risks and vulnerabilities
• Expand automation to drive consistency at scale
• Enhance continuous infrastructure monitoring and alerting
• Implement and review infrastructure metrics and take actions for optimization
• Track and share platform deployment escalations with the Development Team

Objective #2: Team and People Success

• Lead and mentor a global team of CloudOps Engineers and Corporate IT professionals
• Understand common workflows, identify and eliminate inefficiencies, and work to identify needs
• Represent the CloudOps and IT teams to the larger organization, collaborating cross-functionally with a variety of service and sales teams
• Advise on the CloudOps and IT budgets, including forecasting and cost optimization
• Manage vendor relationships to ensure functional requirements and SLAs are met

Requirements

• 5+ years managing a global team of technical professionals
• 5+ years using public cloud (Azure, AWS, GCP) stacks, build tools and web architectures
• Experience running data centers and leading migration projects a plus
• 5+ years building and deploying reliable, scalable, and secure solutions in Windows and Linux
• Proven understanding of virtualization, networking, storage technologies, as well as security best practices
• Proficient with underlying technologies (SQL, HTTP, SSL, DNS, Load Balancers, VPC's, Transit Gateway, VPN, caching, etc)
• Master organizer that sees the big picture to prioritize team activity for continuous progress
• Excellent problem-solving and troubleshooting skills to make decisions under pressure
• Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
• Deep understanding of observability and data visualization best practices and tooling
• Experience with Kaseya and Powershell, as well as infrastructure as code tools such as Terraform
• Experience contributing to security and privacy audits (PCI/DSS, SOC 2, HIPAA, ISO27001, etc)
• Attention to detail

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources