IT Communication Engineer

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.

Job Summary

Job summary:

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an IT Communication Engineer located in San Jose, CA.

Reporting to the IT Manager, the IT Communication Engineer role involves

What a typical day looks like:

Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field and an expressed interest in Executive level IT support.

Ability to install, operate and troubleshoot most AV equipment and systems, like:

• Projection systems / display devices
• Crestron control systems
• Switching / routing / interfacing technology
• Video conferencing & Audio-conferencing technologies

Technical understanding of AV and IT systems

• Up-to-date awareness of AV and IT technologies and their features
• Ability to operate digital audio / video consoles (Tricaster, OBS, Wirecast)
• Ability to read and follow AV system flow diagrams and support documentation
• Proficient with Zoom and MS Teams

Excellent interpersonal skills, accuracy, and attention to detail

• Strong desire to learn and implement new technology as it becomes available
• Ability to remain calm under pressure
• Ability to operate related AV technologies required for Town Hall events, conference room meetings, video conference-based events (Zoom Webinar, Teams, WebEx), and Board meetings

IT Executive Help Desk expanded role

• Provide troubleshooting support on Microsoft Office products and company software.
• Provide troubleshooting support on computer equipment and usage.
• May also assist in monitoring, setup, repair and troubleshooting of printer/faxes/copiers/phone/computer equipment in offices.

The experience we're looking to add to our team:

Requirements:

• Hands on experience with Windows 10, Crestron, Zoom
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Positive, Customer service-oriented attitude

Experience:

• AV and IT technologies: 4 years (Preferred)
• Digital Audio Consoles: 4 years (Preferred)
• Videoconferencing & Audio-conferencing technologies: 4 years (Preferred)

Key Non-Technical Skills:

• The ability to work in a team environment, but can work through technical issues on their own with minimal guidance
• Excellent communication skills (verbal, written, presentation) with all levels of the organization.
• Ability to work with non-technical users in a positive, polite, and supportive way.

What you'll receive for the great work you provide:

• Full range of medical benefits, dental, vision
• Life Insurance
• Matching 401K
• PTO
• Tuition Reimbursement
• Employee discounts at local retailers

CY22

Job Category
IT

Relocation: Not eligible

Is Sponsorship Available?
No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: [email protected].