IT Consultant

SUMMARY OF THE ROLE

Ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day-to-day operations for penguins in the local company.
This position is based in Phnom Penh and reporting directly to the Finance Manager.

Responsibilities:

• Assist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets, provide training to ensure that Digital IT tools are used effectively and become a source of competitive advantage

• To have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimised solutions and takes advantage of new technology in existing and new markets.

• Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.

• Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.

• Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring

• Run improvement initiatives locally/regionally, moving users to be more digital than manual in the way of work by conducting training, developing/integrating new solutions and engaging the business, and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.

• Provide 2nd-level IT support to companies in emerging markets to ensure support requests are handled in an efficient manner and to ensure IT requirements are met as per Service Level Agreements (SLAs).

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications

• Candidate must possess a bachelor's degree ITIL Foundation
•  A minimum 2 years of working experience in the related field is required.
•  Good with Ms. Office applications such as Excel, PowerPoint, Word, ITIL Foundation.
•  Must be proficient in verbal and written English.

Personal Qualities

• Understands the organization's informal rules and structures and utilizes political processes effectively to get things done
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

We Offer

• Career development encompassing on-the-job experience and Jotun Academy, our in-house development academy.
• A chance to work with different people from different countries.
• Best-in-class paint products that are unparalleled in quality.
• We are a values-driven organization where Respect, Loyalty, Care and Boldness are core to the culture and success of our organization.

POSITION INFORMATION

Company:

Jotun (Cambodia) LTD

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

10.10.2024

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun has established in the Kingdom of Cambodia for more than 20 years, and Jotun (Cambodia) Ltd, was fully established in 2012, based in Phnom Penh. Jotun Cambodia has become the true market leader in premium Decorative Paint and Protective Coatings. By utilizing the best technologies paired with our dedication to quality, durability, and service, we ensure high and consistent quality to our customers. Significantly, Jotun Cambodia will continue healthy and sustainable growth in the country in the years to come while providing a safe and positive work environment that focuses on continuous improvement, and innovation, through our various academic programs to all our employees. We aim to be the best employer in Cambodia.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!