IT Consultant

KeenLogic is seeking a Systems Consultant to be a part of our team working with The U.S. Senate Office of the Sergeant at Arms to provide expert support for hardware and software systems across both Windows and Apple environments. The role will involve troubleshooting technical issues, providing customer support, and ensuring users are able to efficiently utilize technology solutions.
Location: Washington, D.C. – Hybrid Work Schedule
Clearance: Clearable U.S. Citizen
Experience and Education Requirements:

• Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5+ years of direct customer support experience.

Job Description:
Customer Support and Communication:

• Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
• Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.

Technical Expertise in Multi-Platform Environments:

• Experience supporting both Windows and Apple environments along with associated back-up solutions.
• Proficiency in installing and troubleshooting hardware and software across both platforms.

Mobile Device Support:

• Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.

Problem Solving and Troubleshooting:

• Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.
• Knowledge of best practices for system maintenance and user support.

Continuous Learning and Adaptability:

• Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware.
• Flexibility to adapt to evolving technical environments and user needs.