IT Data Analyst III - Customer Experience

Overview

Sub-Zero, Wolf, and Cove are the leading manufacturer of luxury kitchen appliances. We are a long-standing, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability.

Our IT CRM (Customer Relationship Management) Foundations team is integral to delivering a luxury experience to our customers. This individual will join an established team with a focus on enhancing and delivering capabilities for B2B and B2C relationship management. Our team is growing fast as part of an enterprise initiative to deliver a customer 360 platform with Microsoft Dynamics as the foundation. Our mission is to deliver innovative and sustainable solutions to support an end-to-end seamless experience across Marketing, Sales, and Service touchpoints.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

• Develop and maintain knowledge of data sources relevant to the customer experience platform through the means of data profiling tools and techniques
• Ensure data is maintained in compliance with enterprise data standards, policies, and guidelines
• Lead collaborative discussions with business users to elicit information, gather data requirements, and translate into technical details
• Work with business and platform team members to ensure standards regarding privacy, security of data, data governance, and access controls are appropriately followed
• Own data deliverables including contribution to the overall project business requirements and data requirements documents
• Manage and document changes to data models
• Work with development and testing teams to resolve data issues
• Lead data governance and data availability tasks within the customer experience platform team
• Participate in the testing of the technical information systems regarding implementation, upgrades, and/or patches to ensure data integrity and systems functionality
• Build subject matter knowledge in specific areas across multiple lines of business
• Define, build, and manage data dictionary / catalog for respective data models and platforms
• Own metadata and data lineage processes within enterprise metadata and warehouse systems
• Gather, analyze, profile, and map system data into the data warehouse to meet reporting and analytical needs
• Identify problematic areas and conduct research to determine the best course of action to correct the data
• Identify, analyze, and interpret trends and patterns in complex datasets
• Deploy tools including dashboard, infographics, reports, and models to inform and support decision making
• Build and maintain reports within the platform team supported applications

We value our employees by providing:

• Competitive compensation based on skills
• Industry-leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave
• Interested in learning more about the robust benefits package we offer? Click here!
• Hybrid work environment