IT Desktop Support, New York City

IT Desktop Support , New York City

About Ivalua 

A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy.  Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard.  Ivalua is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices

Opportunity Statement

As part of the steady growth of the IT organization, we are looking for a new IT Desktop administrator based in our New York city office who will contribute both to the day to day IT support activity and to the constant modern workplace management evolution. The candidate will provide the best IT service quality to the various population of users and collaborate daily with the global Ivalua Infrastructure & IT Support & Cybersecurity community.

About the Team

Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer’s long-term challenges.

Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best.

Key Responsibilities:

• Install and maintain all the equipment provided to our users (laptops, workstations, IT accessories, etc.)
• Install & keep updated all software, drivers and OS.
• Deploy and maintain the collaboration solutions (meeting rooms, video conferencing & VOIP solutions, messaging/document sharing and IM tools, etc.)
• Resolving IT support requests from employees, logging all service requests and updating tickets as needed,
• Troubleshoot and resolve issues with software or hardware, and be the local IT support contact for the infrastructure(Active directory, Local Network, WAN, local servers & data centers, )
• Be the local IT Security contact: check and apply security policies, collaborate with InfoSec team and work with Ivalua global SOC team on cyberthreats analysis & remediation
• Perform onboarding of new employees, follow up with their constant training to the IT solutions and eventually perform offboarding checklist of departing employees
• Be the first level of Support for Ivalua employee’s, where ever they are located (office, home office or traveling abroad)
• Provide hands-on technical expertise in the local office for Global IT, contribute to the workplace management technologies evolution & maintenance
• Manage IT stock and supplies, update the IT inventory and help with IT procurement & delivery tasks

Skills, Abilities, Experience & Qualifications:

• Over 3 years of experience in IT support activity, preferably in an international environment
• Good overall knowledge of IT: Networking, Windows 10/11, computer master/MDT, Active Directory & DNS/DHCP, printing, Antivirus, Windows Update, etc.
• Knowledge of Cybersecurity & Endpoint protection is a appreciated
• Experience in managing Dell computers, iPad & tools like Intune/SSCM is a real bonus
• Basic ITIL process understanding, some experience in using ticketing, asset management and monitoring solutions
• Service oriented, detail-oriented and organized, able to pay attention to procedures,
• Ability to prioritize and meet deadlines
• Strong interpersonal skills and ability to work well in a team environment
• Excellent problem-solving skills, self-motivated, open-minded, creative
• Communicate clearly and concisely with others, orally and in writin

Soft Skills:

• Team player
• Ability to prioritize, work under pressure and meet deadlines
• Excellent problem-solving skills
• Communicate clearly and concisely with others, orally and in writing
• Detail-oriented and organized, able to pay attention to procedures and create proper documentation

Preferred Education:

• Undergraduate degree or equivalent experience.
  ● 2+ years of Desktop Support experience, ideally with hyper growth technology companies.

Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.

The compensation range for this position reflects the cost of labor across our US locations and is based upon careful and continual market research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

Title: IT Desktop Support

Range minimum: USD 65000

Range maximum: USD 81250

Additional compensation / rewards: Ivalua also offers exceptional benefits including medical, dental, vision and transportation.

Check out our video and find out Who We are ?

Join Ivalua today and procure a great future for your career!

#HYBRID #LI-OB1