IT Desktop Support Specialist

Ibotta is seeking a IT Desktop Support Specialist to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. We are mostly a Mac shop, but do have some Windows users and systems. Reporting to the IT Manager, the Desktop Support Specialist will take ownership, accountability in our IT support request process, specializing in Helpdesk Requests, in both our Mac and Windows Troubleshooting process. They will work cross functionally creating strong relationships and help advance processes in Ibotta’s fast paced environment.

​​This position is located in Denver, Colorado as a hybrid position requiring 3 days in office, (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

What you will be doing:

• Serve as the frontline for all IT service/support and work cross departmentally for front line security initiatives 

• Responding to Desktop tickets

  • Troubleshooting computer hardware and software issues 

  • Troubleshooting login and access issues

  • Light SAAS app administration

  • Active prioritization based on user impact 

• Onboarding new hires

  •  Account set up

  •  Computer provisioning

  • Training

• Offboarding

  • Account removal

• Assist with inventory management

• Assist with administration and enforcement of security policies

• Basic maintenance of Ibotta infrastructure

• Escalating tickets to proper support teams as required

• Assisting with audits, as needed

• Available during non-business hours, as needed or possible on-call duty

• Other duties as assigned

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, & A good idea can come from anywhere

What we are looking for: 

• 2+ years of progressive information technology experience

• 2+ years supporting macOS in the enterprise

• 2+ years supporting Windows 10 in the enterprise

• Action oriented, customer focused, nimble learner and tech savvy

• Excellent communication skills; both written and verbal

• High attention to detail

• Knowledge of iOS and Android

• Ability to troubleshoot common hardware/software issues

• Ability to meet deadlines and adjust to changing priorities

• Familiarity with ITIL practices

• Familiarity with Jamf Pro for macOS management

• Familiarity with Microsoft Intune for Windows management

• Familiarity with Jira Service Management 

Preferred Qualifications:

• Any/all of the following certifications:

  • Apple Certified Macintosh Technician (ACMT) certification

  • Apple Certified Support Professional (ACSP) certification

  • CompTA A+ Certification 

  • GSuite Administrator certification or applicable experience in Google