IT - Desktop Support Specialist

Professional Civil Process (PCP) is looking for an Desktop Support Technician for our Corporate Headquarters - a person who wants to go above and beyond for the legal support industry. We're looking for someone who is a self-starter and with exceptional energy and enthusiasm to join our Team.

About PCP:

• PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
• We're a family owned business serving the legal community for over thirty-five years.
• PCP currently handles over 140,000 services of process documents annually.
• Our corporate headquarters is in Spicewood, Texas
• PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

Please note this is an Entry Level position.

About the position:• Assists staff with the installation, configuration, and ongoing usability of desktop computers, printers, scanners, peripheral equipment and software within established standards and guidelines.• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.• Performs corrective repairs on computers, laptops, printers and any other authorized peripheral equipment.• Performs work in compliance within specified warranty requirements.• Returns defective equipment/parts and documents customer repairs.• Hardware and software documentation and technical procedure writing.• Safely package equipment for field offices and arrange for the transport of the equipment.• Customize desktop hardware/software to meet user specifications and site standards.• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.• Troubleshoots and resolves staff issues through the Help Desk ticketing system and service calls.• Replenishes and maintains inventory of all hardware and software resources and parts.• Trains and orients staff on use of hardware and software as needed.• Provide excellent customer service with all end users and vendors.• Other duties/tasks as assigned.

Requirements

About you:• High school diploma or equivalent - Associates Degree in related field is a plus• Entry Level Position - 3 years experience in a Help Desk environment• Ability to provide outstanding customer service• Exceptional interpersonal and communication skills• Excellent analytical and problem solving skills• Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP and RDP)• Experience using and/or troubleshooting Microsoft Windows and Microsoft Office• Experience and knowledge providing in-house/remote support to users using Windows 7 Pro and Windows 10 Pro • Experience in using Active Directory Domain Controller• Flawless attendance record• Commitment to team results; a team player • Ability to lift 25-50 lbs

Benefits

Compensation, Hours, and Benefits:

• Full-Time: Monday - Friday, 8:00 am - 5:00 pm
• Pay: $18 - $23/hr
• MEC Health Plan - Minimum Essential Coverage - Preventative Care Only - after sixty (60) days of service
• Dental/vision plan - available upon hire
• Nine (9) paid holidays per calendar year - after six (6) months of service
• Paid Time Off (PTO) - after six (6) months of service
• 401k savings plan - after one (1) year of service
• Casual/laid back work environment
• Gym