IT Desktop Support Specialist

Ibotta is seeking a Desktop Support Specialist to be an integral part of our team and contribute to our mission of turning every purchase into a rewarding experience. This role will be responsible for supporting and caring for our IT infrastructure. Your role involves supporting, troubleshooting, and overseeing our Windows and macOS environments and offering end user support to our SaaS platforms, ensuring smooth operations and a stable technological infrastructure. We seek a passionate and collaborative individual who thrives in a dynamic environment and wants to make a significant impact as part of our team. This role requires a balance of technical expertise, organizational skills, and a customer-service mindset, as you will be essential in creating a smooth and productive work environment for our in-office employees.
This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.
What you will be doing:

• Serve as the frontline for all IT service/support and collaborate cross-departmentally on front-line security initiatives.
• Respond to desktop support tickets, including troubleshooting computer hardware and software issues, login and access problems, and prioritizing based on user impact.
• Onboard new hires, including account setup, computer provisioning, and training.
• Offboard employees by handling account removal.
• Assist with inventory management.
• Perform basic maintenance of Ibotta infrastructure.
• Escalate tickets to appropriate support teams as needed.
• Assist with audits as required.

What we are looking for:

• 1-2 years of supporting macOS and Windows 10 in the enterprise.
• Action-oriented, customer-focused, nimble learner, and tech-savvy.
• Excellent written and verbal communication skills.
• High attention to detail.
• Knowledge of iOS and Android.
• Ability to troubleshoot common hardware/software issues.
• Ability to meet deadlines and adapt to changing priorities.
• Familiarity with ITIL practices and Jira Service Management

Preferred Qualifications:

• Any/all of the following certifications:
  
  • Apple Certified Support Professional (ACSP)
  • GSuite Administrator or applicable experience in Google

About Ibotta ("I bought a...")
Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop - all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.
Additional Details:

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, bagel Thursdays, snacks and occasional meals.
• Base compensation range: $55,000 - $65,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.
• Ibotta is an Equal Opportunity Employer. Ibotta's employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Applicants are accepted until the position is filled.
• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.
#LI-Hybrid
#BI-Hybrid