IT Desktop Support Specialist (On-Site)

We are looking for an experienced IT Desktop Support Specialist to join our team and provide dedicated on-site support. The ideal candidate will be responsible for PC lifecycle management, user support, and collaboration with other IT team members to address more complex issues. This role requires a strong background in managing Windows-based systems and excellent customer service skills. The candidate should be highly organized, technically proficient, and comfortable working exclusively on-site.

This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates or anyone without On-Site IT Desktop Support experience.

**Key Responsibilities**: 

- Perform all technical activities related to PC lifecycle management, including imaging, configuration, delivery, refresh, and retirement of PCs.

- Troubleshoot and resolve hardware and software issues for PC users, providing corrective actions to ensure seamless operation.

- Collaborate with other IT team members to escalate and resolve issues beyond immediate expertise.

- Maintain a positive and customer-focused approach while addressing user issues, concerns, and questions.

- Assist with on-site administrative tasks such as running inventory checks, managing stock levels, ordering devices, and following proper disposal procedures.

**Required Experience & Skills**:

- Minimum of 3 years of experience as an IT Desktop Support Specialist.

- Advanced knowledge of Microsoft Office 365.

- Desired experience with macOS and Linux environments.

- Advanced expertise in:

- Imaging, upgrading, troubleshooting, and repairing Windows-based computers.

- Windows operating systems and related applications.

- Authentication services and IT management systems (e.g., ServiceNow).

- General knowledge of:

- Datacenters and telecommunication infrastructure.

- Fixed telephony systems.

- Network infrastructure and basic networking concepts.

**Additional Information**:

- This position is 100% on-site and not remote or hybrid.

- The role focuses on in-person support and does not involve remote help desk or phone-based customer service.

**Key Attributes**:

- Strong problem-solving and diagnostic skills.

- Excellent communication and interpersonal skills.

- Ability to manage tasks efficiently and maintain high standards of customer satisfaction.

- Detail-oriented with strong organizational skills to manage asset tracking and inventory management.

This role is a great fit for IT professionals who enjoy working hands-on in a collaborative and dynamic environment, providing valuable support and enhancing the user experience on-site.

This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates.

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