IT & Dialer Management Specialist II - Marketing & Sales Support

MediGap Life specializes in affordable Medicare Health Plans. Launched in 2017, we have grown tremendously employing 130+ employees and housing offices in FL, NC, and NY.

With access to the nation's leading insurance carriers, we are seeking an IT & Dialer Management Specialist II to support our Marketing/Sales Division in spearhead Dialer Management (Convoso & Retreaver), Data Analyst, Personnel systems & CRM support, Learning Management System, and assist with Robotic Process Automation!

POSITION HIGHLIGHTS

Full-time, benefits-eligible

Onsite at our Boca Raton, FL office: 1900 Corporate Blvd NW, Boca Raton, FL

Hours: Monday - Thursday 9:00 AM -6:00 PM, Friday 9:00 AM - 3:30 PM EST

SUMMARY

Responsible for providing support on all company-supported applications and platforms; troubleshooting computer problems and advising on appropriate action steps; assisting with installation and updates of hardware and software; and project-based work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Internal End User Support Functions: • Provide first-level contact and problem resolution for all users with hardware, software, and application problems• Respond to requests for technical assistance in person, via phone, and electronically• Diagnose and resolve technical hardware (computers, scanners, copiers, printers, etc.) and software issues• Advise end users on appropriate action steps• Follow standard IT System Support help desk procedures• Log all help desk requests and interactions• Redirect problems to appropriate resources• Identify and escalate situations requiring immediate attention• Track and route problems and requests and document resolutions• Coordinate and relocate user workstations and telecom equipment as needed• Provide professional customer service when working with end users on issues that arise

System Support Functions: • Perform hardware (computers, scanners, copiers, printers, etc.) and software installations and upgrades• Evaluate and resolve software-related issues• Test and analyze existing and new areas of the IT systems• Coordinate support between the different levels of IT and end users• Perform and track regular maintenance on user workstations, copiers, printers, and phones to ensure optimal performance

External End User Support Functions: Support software installations for off-site agents; Provide support in using the email security portal and resetting passwords on that portal.

External End User Support Functions:• Provide support with registering external agents with the email portal• Provide support with resetting external agents' passwords

Special Projects: • Work collaboratively with fellow staff to advance the values and mission of Medigap Life and Alliant by serving on relevant internal and external committees• Assists with special projects/assignments as requested by members of management

QUALIFICATIONS

EDUCATION / EXPERIENCE

High School Diploma or GED required

Associate's degree preferred

Minimum 3 years of IT support experience required

Dialer management experience preferred

Prefer experience with Five9, Convosco, and Retreaver

PERKS AND BENEFITS:

Health Insurance*

Dental and vision insurance*

401(k) with company match*

Paid time off

Stable, friendly and professional environment that does not micromanage your work but rather rewards innovation

*Available the first of the month following date of hire

Equal Opportunity Employer; SMS participates in the E-Verify system

#LI-DR2

Other details

• Pay Type Hourly
• Min Hiring Rate $28.21
• Max Hiring Rate $30.77

Apply Now