IT Digital Engagement Lead - Customer Experience

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Customer Experience - IDS Digital Engagement Lead

Position Description

Consumers possess an increasingly digital attitude, and the majority expect real-time answers. The need to engage in digital channels to connect and communicate with consumers is growing and becoming more sophisticated by the day. The digital engagement / consumer space is continuously evolving - new products in the marketplace, new platforms, changes to existing platforms, shifts in user loyalty, new data to report and new ways to interact with customers. Lilly recognizes the need to be present in Direct to consumer (DTC) marketing and also Disease state awareness through digital channels such as Social- Media (Facebook, LinkedIn, YouTube, Instagram, TikTok, WeChat, WhatsApp, Line etc., Websites, Search Engine Marketing (SEM), We strive to meet the needs of today's consumers when and where they want to engage.

This role will primarily focus on front end website capabilities with an opportunity to support and integrate with search, social, data, and personalization teams. This position reports to the Associate Director - M2- IDS, Global Digital Engagement

What You'll Be Doing:

• Serving as the technical lead for the development of product websites and/or Corporate Affairs in partnership with developers and Marketing account managers
• Evaluating potential use cases for new capabilities and managing key prioritization/trade off discussions for new website work
• Lead the definition and gathering of requirements and propose changes to existing services and capabilities where applicable
• Help define and lead future state website strategy and coach/develop junior developers on the team
• Accountable to drive digital innovation, at scale, and serve as a change agent throughout the organization.

Basic Qualifications:

• Bachelor's Degree in an Information Systems, Computer Science, or Digital-related field
• 7+ years professional experience building responsive, user-friendly web applications
• Proficient understanding of base front-end development technologies including HTML5/CSS3/JavaScript
• Significant experience with JavaScript frameworks and client-side state management using React.js / Redux
• Building reusable components and front-end libraries for future use
• Experience in developing secure web applications and knowledge of application vulnerabilities such as Cross Site Scripting (XSS), Cross Site Request Forgery (CSRF) etc.
• Developed component-based UI frameworks
• Experience writing component library & creating style component
• Experience with optimizing applications including JavaScript profiling, memory usage, and page speed optimization.
• Experience leading a team of developers and managing deliverables with senior business stakeholders
• Ability to understand business requirements and effectively translate business needs and process into technical terms, and vice versa.
• Demonstrated understanding of Adobe Analytics, Google Analytics and Google Tag Manager

Desirable Skills:

• Experience with 2D visualization libraries like D3 is a plus
• Experience in working in Scrum - Agile methodologies
• 5+ years in a Digital Marketing, Program Management, or Information and Digital Solutions organization
• Demonstrated understanding of the consumer marketing channels and business areas
• Strong learning agility
• Solid experience using best practices when working with REST APIs
• Proactive mindset that can solve issues and involve stakeholders
• Experience working directly with the US affiliate, Corporate Communications, and global teams, and engaging with business stakeholders directly for day-to-day operations
• Demonstrated ability to work in a dynamic, constantly evolving environment
• Experience with Adobe products and/or personalization technology
• Experience with Contentful
• Experience with Accessibility design
• Experience working with AdTech or digital marketing technologies a plus
• Experience working with social, search and web analytics technologies
• Experience in development and deployment on cloud infrastructure
• Strong verbal and written communications skills with high attention to detail
• Have strong self-management skills and ability to work in ambiguity
• Experience working with stakeholders in different countries
• Pharmaceutical or healthcare industry experience

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

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