IT Engineer

Our Values

THE GOLDEN RULE

Whether we’re dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It’s a simple rule, but it’s also significant: we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS

We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it’s important that we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say “No.” If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM

Big problems require big solutions. We look at our customers’ experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage, and Homeward Title — and results in a better home buying experience.

We're seeking an IT engineer to join our growing team focused on providing best in class support through modern technology solutions. This role will play a key part in supporting all company functions to deliver on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience.

This position will require primarily working onsite at our Austin office and it is not eligible for visa sponsorship.

• Provide technical support for business needs and objectives through modern cloud focused technology solutions spanning the following areas: collaboration systems, productivity applications, identity & access management tools, endpoint systems management.
• Create, maintain and deliver IT operational process, procedures and practices for a growing organization
• Solve escalated technical issues with both internal and external technical teams and business partners
• Maintain essential IT operations, including client operating systems (Windows & Mac), security tools (EDR, vulnerability management, etc)
• Own small projects, solutions, and key responsibilities within a larger business initiative
• Engage and partner with vendors and service providers
• Participate in the design and delivery of the IT strategic roadmap
• Be creative by enabling faster and smarter business processes related to technology use 
• Partner with internal and external partners to communicate project status, activities, and achievements
• Deploy and configure dependable IT cloud infrastructure in a reliable and service redundant manner
• Partner with internal and external partners to communicate project status, activities, and achievements

• 5+ years of progressive technical experience in a fast paced cloud focused IT environment
• 3+ years of delivering technical implementations of systems such as: infrastructure, systems management, client endpoints (Windows & Mac), device management, or collaboration systems.
• 2+ years of experience leveraging custom scripts through Python, PowerShell, Bash or similar scripting languages
• Implementation of solutions that are “outside the box” with a security focus
• Work with key business stakeholders for IT/Security improvements
• Track record of superior customer service
• Excellent troubleshooting skills
• Support of SaaS business applications
• Strong Project Management skills

Nice to have:

• Experience with implementing MDM solutions - configuring, launching, and maintaining an enterprise device provisioning system from the ground up
• Support of fully remote workforce
• SOC2/PCI Compliance a plus
• Vendor management
• Experience configuring and managing company-wide SSO solution credentialing and access control to third party systems with the ability to define and execute onboarding and offboarding best practices and procedures
• Ability to maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, LANs, WANs, and network segments
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Regular performance of routine/scheduled audits of the systems and access
• Experience with implementing MDM solutions - configuring, launching, and maintaining an enterprise device provisioning system from the ground up
• Support of fully remote workforce
• SOC2/PCI Compliance a plus
• Vendor management
• Experience configuring and managing company-wide SSO solution credentialing and access control to third party systems with the ability to define and execute onboarding and offboarding best practices and procedures
• Ability to maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, LANs, WANs, and network segments
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Regular performance of routine/scheduled audits of the systems and access

Pay and benefits

• Compensation range: $100,000 - $120,000
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially in a competitive market or when you’re buying and selling at the same time. So we’re redesigning the home-buying experience. We’re a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners’ clients with our cash, then the client buys the home back from us. 

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell.

We’ve raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes experts from the real estate, mortgage, and technology industries.