IT Engineer

The Mission

We are seeking a talented IT Engineer to join our growing internal IT team. The right candidate is a highly motivated individual who thrives in a dynamic environment and is passionate about delivering innovative, top-notch IT support and infrastructure solutions.

Your mission will be to support and maintain our IT pipeline, strategy, infrastructure, and processes, while identifying and analyzing gaps in key processes to develop effective solutions. As an IT Engineer, you’ll be tasked with managing and monitoring IT issues and requests, ensuring timely troubleshooting and resolution, while providing exemplary service. You will also play a crucial role in the implementation of IT projects, contributing to the design and deployment of new systems and services.  You’ll work with the latest tech resources and with technologically-seasoned teammates who are eager to share valuable insights for growth.

Your Assignment

• Monitor and manage IT support tickets for internal employees, which includes troubleshooting and fixing issues related to internal IT infrastructure.
• Assist with the implementation of IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of SaaS and IT solutions to make recommendations for improving overall IT infrastructure.
• Help support and maintain IT infrastructure strategy, architecture, and process.
• Analyze gaps in key processes to help develop solutions for IT needs.
• Assist with strategies for improving existing IT infrastructure, including testing and optimizing new and existing hardware and software.

Your Qualifications

Soft Skills

• Exemplary ability to empathetically communicate IT concepts and methods effectively with internal stakeholders.
• Excellent project & time management skills, with a strong ability to triage and prioritize.
• Firm grasp of IT operations and infrastructure best practices.
• Excellent working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems.
• Strong critical thinking and decision-making skills.
• Experience with hardware procurement processes and logistics best practices for supporting a 100% remote workforce.

Technical Skills

• Extensive experience with ITSM.  Jira Service Management is a plus.
• Experience with inventory and device management (MDM, EDR, etc.) and hardware policies.
• Extensive experience in Identity and Access Management (IAM), SSO, and access & license auditing. Knowledge of or experience with Rippling or Okta is a plus.
• Experience with Google Workspace administration.
• Experience with IT systems onboarding and offboarding procedures, including protocols to follow in specific situations.
• Experience with documentation and knowledge base development. Notion or Confluence experience is a plus.

Preferred Qualifications

• Experience with automation (iPaaS or scripting): Okta Workflows / Zapier / Workato.
• Experience with IT initiatives and supporting IT infrastructure rollouts across various technologies.
• 2-5 years of experience working in IT Operations.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.