IT Engineer

Who We Are

Babylist is the leading vertical marketplace and commerce destination for baby, driving purchase decisions for more than 8 million people each year. Utilizing robust proprietary data, patented technology, and unbiased editorial guidance, Babylist recommends expert-tested products to those starting their parenting journey so loved ones can offer their support. Babylist registries connect new parents and their community of family and friends who help plan, prepare, and shop for a child's arrival. Babylist is the generational brand in baby, leading the $67 billion baby products market as the trusted go-to solution for growing families. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com.

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees.

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.

This role will require you to visit twice per month (Emeryville HQ or Beverly Hills, CA Showroom), or as needed to facilitate on and off-boarding of employees.

Our Tech Stack

• Okta
• JAMF / Intune
• Google Workspace
• Office 365
• Mimecast
• Macbooks / Windows Devices
• FreshService

What the Role Is

Babylist is looking for an IT Engineer to join our Corporate IT Team.  This team is responsible for the systems and endpoints that all employees use on a daily basis. You’ll work with internal employees to break-fix hardware and provide end-user support for Babylist’s suite of SaaS applications. Additionally, you'll work closely with other departmental stakeholders/users to further assess and refine their IT needs and processes.  You will own and administrate core IT systems at Babylist.

Who You Are

• You have a track record of providing exceptional end user support for Mac (macOS) devices
• 2-4+ years of demonstrated Mac (macOS) end-user support and troubleshooting 
• You are able to communicate effectively, often times technical issues to people who are not technical
• You are passionate and motivated to problem solve creative solutions
• You value collaboration and working with a strong team. You are excited to support your team and pleased when they support you
• You know how to roll up your sleeves. We like systems that run well, but when things don't go as planned we support each other
• Mentoring. You're comfortable and excited about helping others learn their craft
• Group dynamics. You should be well versed in effective group communication. As the saying goes: strong opinions, lightly held
• A hunger to learn from your peers and make their jobs easier. We like to learn from each other
• Exposure to Asset/Inventory Management
• Knowledge of JAMF and the associated MDM of Macbooks
• Exposure to Google Suite of applications
• Working knowledge of Okta & SSO

What You’ll Do

• Work closely with internal end-users to troubleshoot their Macbooks and Windows devices and associated applications
• Provide, as a key stakeholder, internal process refinement of internal IT Systems, processes, and procedures
• Improve and help maintain existing systems. (JAMF, Intune, Mimecast, Okta, Google Suite)
• Own the technical and security aspects of our New Hire Employee Experience
• Manage an existing collection of hardware and the entire lifecycle
• Engineer our core Tech Stack

Why You Will Love Working At Babylist

• We are a remote first company and we invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $75,000-$105,000.

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

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