IT Engineer

Role Overview:

Turing provides a platform that connects talents with our enterprise customers in a global marketplace. Our security engineers work on a broad set of efforts focusing on scaling and automating security infrastructure and processes. Our security engineers work on building the industry standard and implementing the best security practices in our platforms that connect enterprise environments. Our security engineers define and enforce the security protocols to operate services in a protected environment. Our security engineers also build and manage the framework for data access both internally and externally.

At Turing, we are continuously facing the complex challenges of scaling our systems in a safer and more secure way. We are looking for leaders who are passionate about solving complex problems in dynamic enterprise environments. 

What You'll Do (Responsibilities):

• Monitoring and maintaining enterprise applications, third party applications and homegrown applications, and networks
• Upgrading, installing and configuring new hardware and software for end-user devices to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Implementing single sign-on (SSO) and multi-factor authentication (MFA) for third party application
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Provide troubleshooting support for escalated software and hardware problems. Coordinate vendor assistance when required. 
• Keeping up to date with advancements and best practices in IT administration.

Who You Are (Qualifications):

• Bachelor's degree in computer science, information technology, information systems, or similar
• 3+ years of experience in a similar role
• Experience with administration of Google Workspace, Okta, Slack, Zoom, Jira, Confluence, GCP, AWS, and other enterprise productivity tools
• Experience with Windows and Mac operating systems
• Deep understanding of Identity and Access Management (IAM) and Google and Okta IdPs
• Experience implementing IT administration key process including ticketing system and  MDM solution
• Extensive experience with IT systems, networks, and related technologies
• Understanding of the ITIL framework & NIST 800 standards
• Solid knowledge of best practices in IT administration and system security
• Exceptional organizational and time management skills
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Customer service centric attitude and focused on empathy when engaging with employees