IT Engineer

Tulip Overview

Tulip, a leader in frontline operations, equips companies worldwide with connected apps that enhance work quality, efficiency, and traceability across operations. Leveraging Tulip’s cloud-native, no-code platform, companies can address key operational challenges such as error-proofing processes, boosting productivity, capturing and analyzing real-time data, and driving continuous improvement. A spinoff from MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Recognized as a World Economic Forum Global Innovator and one of Energage’s Top Workplaces USA, Tulip has also been named one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024.

Position Overview

We are seeking a talented and motivated IT Engineer to join our team to manage our IT infrastructure and support our team of 300+ employees. As an IT Engineer at Tulip, you will be responsible for ensuring the reliability, security, and scalability of our technology systems while providing exceptional technical support to our employees. Your position will be in our Global HQ, but your work will enable Tulipians working around the world.

This is an on-site role in our Somerville office 5 days a week.

Your key responsibilities will include…

• Administration and support of IT infrastructure, including endpoint management, networking, productivity systems, and other SaaS Systems
• Automating Identity and Access Management, including user accounts, permissions, and access controls to ensure security and compliance with company policies and regulations
• Executing technical projects on the IT roadmap (e.g., SSO integrations, onboarding and offboarding automation) 
• Developing and maintaining IT documentation, including network diagrams, system configurations, and standard operating procedures.
• Occasional Desktop support for the Somerville team when remote support from Budapest isn’t possible

We’re looking for candidates who are:

• Curious, continually learning, analyzing, and questioning the status quo.
• Self-driven, motivating yourself to complete your work and continually grow
• Collaborative when planning, designing, and building with others.
• Agile and comfortable with building incrementally in a fast-paced environment.
• A problem solver, knowing when to focus mitigation of impact versus addressing the root cause
• An excellent communicator who can write for and talk to both technical and non-technical people
• A fast learner who can learn new technologies, systems, and processes on-the-fly
• Inclusive when building solutions and working with colleagues

To be successful in this role, you should have experience with:

• Working in IT on a small team as an administrator, engineer, or similar role for 4+ years
• macOS endpoint administration (e.g., Jamf, Kandji)
• Identity and Access Management platforms (e.g., Okta, Onelogin)
• Supporting A/V and meeting technology (e.g., Google Meet Hardware, Zoom Rooms)
• Automation using low code / no code platforms (e.g., Zapier, Workato, Tray.io)

We’d prefer candidates who also have experience with:

• Windows endpoint administration (e.g., Intune)
• Administration of Google Workspace, Jira, and Confluence
• Administration of Meraki office networks
• Administration of computing platforms (e.g., AWS, Azure)
• Information security practices and technologies (e.g., firewalls, IDS/IPS, endpoint security)
• Containerization (e.g., Docker, Kubernetes).
• Scripting for administration (e.g., Bash, Python)
  

Key Collaborators:

• IT, Operations, People Ops

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.