IT Engineer, Help Desk

Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

We are looking for an individual who is great at conveying technical ideas in simple terms, working with others, and who is passionate about providing our users with meaningful technical support and solutions. Previous experience in an IT help desk position desired. The Desktop Engineer supports day-to-day IT business needs such as troubleshooting laptops, desktops, printers, tablets, conference rooms, and Microsoft Office 365. Weekly, the Desktop Engineer will prioritize, up level, and address systemic issues proactively, recording, and documenting issues in ServiceNow. Conduct trainings, write documentation, and send out IT-related communications to the local staff. The Desktop Engineer may be assigned IT project tasks such as installing hardware onsite, working as part of a support team for a product launch, or as a tester for a new IT service.  The Desktop Engineer is expected to meet with IT vendors, escort them through the facility, and assist when needed with onsite projects.  Some night and weekend work required.

CORE JOB DUTIES 

• Administrating Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration)
• Support PC/Mac/iOS devices in a cloud managed environment (Microsoft Endpoint Manager/Jamf)
• Proven problem-solving skills and ability to communicate technical concepts to both technical and non-technical coworkers
• Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Maintain inventory and asset configuration documentation
• Maintain video conferencing solutions that support both individual offices and conference rooms
• Headquarters located in Chicago and this role requires an on-site presence.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• 2+ Years of Technology Support Experience
• Microsoft 365 Enterprise Experience
• Microsoft Intune MDM Experience
• Apple Mac & iOS Troubleshooting Experience
• Jamf MDM Experience
• Conference Room AV Support Experience
• ServiceNow Familiarity Preferred
• Strong people skills and a knack for technical problem solving
• Excellent prioritization skills and an ability to make decisions quickly
• Strong desire to develop and grow in knowledge and experience

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. 

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.