IT Engineer (LEAF)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The IT Engineer will provide S&N Customer’s Sales and Technical Support to Internal and External Stakeholders. The IT Engineer will be the point of contact with customers for their technical needs that include, Designing, custom configuration, integration, service, repair, troubleshooting, and technical training for the LEAF product within a customer’s hospital infrastructure. The responsibilities of this position will require a significant amount of travel with effective communication skills.

What will you be doing?

• Provide technical sales support to Regional Business Managers in face-to-face customer meetings.

• ​Develop system configuration documentation to assist customers in understanding the LEAF product technically and aid customer in making configuration choices.

• Conduct customer site surveys to determine Wireless and Existing Infrastructure to collaborate with customer IT, clinical engineering, and facilities management departments to define appropriate system configurations and deployment Plans

• Understand Complex Hospital Systems that include Networking, Virtualization, and Group Policies.

• Understanding of SQL Relational Databases and how to write SQL Queries

• Understand Information Security and Best Practices to implement Software systems that are Industry Best Practices.

• Install LEAF equipment (servers, workstations, and wireless networking equipment) within a customer’s hospital facilities.

• Point of contact for customer technical service needs.

• Monitor and assist in ensuring adequate system performance.

• Act as the voice of the customer in providing input to LEAF’s product development

• Maintain Test and Dev Systems within S&N supporting LEAF

• Rotational 24x7 customer support every 5- 8 weeks’

• Support a Microsoft Windows Deployment system

What will you need to be successful?

• Bachelor’s degree – technical major such as Engineering, Computer Science, or Information Technology preferred

• ​ 2+ years of system administration experience

• 1+ year experience in architecting, managing and supporting virtual environments preferred

• 1+ year experience with Networking, Wireless Technology, IoT

• Relevant customer-facing technical field support experience in an acute care setting, for a complex IT Clinical Solution implementation

• Excellent customer relationship, listening, communication and organizational skills

• All field sales and or marketing professionals that are required to gain entry into healthcare facilities to perform the basic remit of their role, must successfully complete our credentialing process, which often includes COVID 19 vaccine management.

• Travel Requirements: 70% US Domestic

You Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/) 

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program 

• Flexibility: Hybrid Work Model (For most professional roles)

• Training: Hands-On, Team-Customized, Mentorship

• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.