IT Executive, USA

We are Multiverse, a tech scaleup with a social mission. We're creating a diverse group of future leaders by building an outstanding alternative to college and corporate training.
In June 2022, we announced our $220m Series D raise, making Multiverse a mission-driven unicorn. This funding will help us to accelerate our growth in the US, where we're committed to tackling the toughest challenges facing those who seek jobs - and those who provide them.
In our first year in the US, we launched over 20 apprentice cohorts at some of the best companies in America, including the likes of Verizon, Visa, Cisco and Box. Globally, we work with over 500 clients and we've been recognized as one of the fastest-growing businesses in Europe.
Join us on our journey to democratizing access to the best careers and learning opportunities.
The opportunity
We are seeking an experienced IT Executive to be the first member of our IT team in the USA. You will be the face of the IT function in our New York office, providing technical support to our staff across both hardware and software issues. You will handle incoming support requests and provide technical assistance via chat, email, and in-person interactions. You will also be responsible for running and improving new and existing processes for a USA audience and working alongside different teams and stakeholders on a variety of projects and implementations, including a key role in our New York office move. The ideal candidate must be a skilled communicator with a strong technical background and a passion for problem-solving. This role isn't just about dealing with tickets, but about having a proper impact and a real input on the direction of our workplace department.
Specifically, you will:

• Deliver fantastic support to our whole team across both software and hardware issues
• Finesse our existing processes to ensure they are as efficient as possible
• Build automations to assist us to scale quickly and effectively
• Work alongside our workplace team to ensure new joiners get the best start possible
• Create strong relationships with a variety of stakeholders
• Be the face of the team as our first IT employee in the USA!

About you:

• Extensive experience in delivering Tier 1 / 2 support to a wide range of clients
• Experience troubleshooting and maintaining a number of SaaS platforms including Google Workspace and M365
• Comfortable troubleshooting to resolve hardware, software, and network-related issue
• Strong problem-solving skills, a customer service-oriented mindset, and a willingness to learn and adapt to new technologies.
• Able to provide user training both in person and virtually to a broad range of employees
• Align closely with our values and can share examples of how you have demonstrated them.

Salary Information:
The base salary range for this role is $80,000-$96,000.
Benefits

• Time off - 20 days of PTO, plus 10 additional days off: 1 life event day, 2 volunteer days, 3 days for our December company switch off and 4 company-wide wellbeing days
• Health & Wellness- Health Insurance with Aetna, access to One Medical, life insurance through Metlife, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
• Family benefits - Up to 16 weeks' continuous, fully paid parental leave for primary caregivers and up to 4 weeks' fully paid leave for secondary caregivers as well as access to family planning support through Kindbody
• Hybrid & remote work offering - with access to our New York office whenever you're around and the opportunity to work abroad 45 days a year
• Team fun - weekly socials, company wide events and office snacks!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.