IT Executive, USA

We are Multiverse, a tech scaleup with a social mission. We're creating a diverse group of future leaders by building an outstanding alternative to college and corporate training.
In June 2022, we announced our $220m Series D raise, making Multiverse a mission-driven unicorn. This funding will help us to accelerate our growth in the US, where we're committed to tackling the toughest challenges facing those who seek jobs - and those who provide them.
In our first year in the US, we launched over 20 apprentice cohorts at some of the best companies in America, including the likes of Verizon, Visa, Cisco and Box. Globally, we work with over 500 clients and we've been recognized as one of the fastest-growing businesses in Europe.
Join us on our journey to democratizing access to the best careers and learning opportunities.
The opportunity
We are seeking an experienced IT Associate to join our growing IT team. The successful candidate will be responsible for providing technical support to our staff. The associate will handle incoming support requests and provide technical assistance via chat, email, and in-person interactions. The ideal candidate must be a skilled communicator with a strong technical background and a passion for problem-solving.
Specifically, you will:

• Deliver fantastic support to our whole team
• Build automations to assist us to scale quickly and effectively
• Work alongside our workplace team to ensure new joiners get the best start possible

About you:

• Extensive experience in delivering Tier 1 / 2 support to a wide range of clients
• Experience troubleshooting and maintaining a number of SaaS platforms including Google Workspace and M365
• Comfortable troubleshooting to resolve hardware, software, and network-related issue
• Strong problem-solving skills, a customer service-oriented mindset, and a willingness to learn and adapt to new technologies.
• Able to provide user training both in person and virtually to a broad range of employees
• Align closely with our values and can share examples of how you have demonstrated them.

Salary Information:
The base salary range for this role is $80,000-$96,000.
Benefits
Multiverse currently offers the following benefits.

• Access to no-cost and low-cost healthcare options for Multiversers and their dependents. Get care nationally through MetLife and Aetna's provider networks.
• Support as your family grows! Fertility resources through a Kindbody Membership during their beta trial with Justworks. Time off to tend to your growing family with 16 weeks of continuous, fully paid parental leave for primary caregivers.
• Access to a 401(k) with a 4% match, capped at $5,000 per year
• Company sponsored One Medical membership
• Unlimited text based therapy with TalkSpace
• Monthly wellness reimbursement

Multiverse currently offers the following time off types.

• 20 Days of PTO per calendar year
• Life event and volunteer days
• Quarterly M-Powered Days to refresh and recharge
• End of Year Company Shut Down
• Time off to take care of yourself and your loved ones including sick time, compassionate leave and short term disability

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.