IT Field Services Technician

Executech. We are nerds. We are professionals. We are a group of fun-loving, joy-riding, tech-jiving, scruffy-looking, snack-eating, computer-lovers and we’re looking for one more to join us. We are a full-service IT consulting firm. We’ve been around for nearly 20 years and we’re the largest, most trusted IT provider in the state.

Come work for the most award-winning IT company in headquartered in Utah. Don’t work here because you need a job, work here because you want THIS job, because Executech can become your true career.

We’re not looking for the “average” IT person. We need a cut above. At Executech you’ll work in a variety of industries with dozens of different technologies. You will learn more here in a year than you could in 5 years somewhere else.

Role Description:  

Provide quality on-site support to clients. Develop policies and procedures governing how to troubleshoot IT issues at client sites, including identification, documentation, distribution, and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility are expected. 

Responsibilities: 

Responsibilities include but are not limited to: 

1. Travel to various client locations to perform onsite work on computer and network hardware and/or software. 

2. Troubleshoot network issues. 

3. Provide helpdesk support to clients. 

4. Work proactively to improve clients’ technology. 

5. Deploying and setting up servers, networks, firewalls, switches, wireless networks, etc. 

6. Communicate with client contact to make necessary decisions and ensure satisfaction. 

7. Install/replace/repair hardware and software as necessary. 

8. Back up all client data in effort to ensure no data is lost and have the ability to get back to where the client started, never create a worse than when arrived situation. 

9. Make suggestions to client PSE (Professional Service Engineer) regarding upgrades or changes which could enhance the clients’ network/system and/or further allow for an enhanced overall client experience.

10. Develop policies and procedures governing how to troubleshoot specialty issues, including identification, documentation, distribution, and resolution. 

11. Assess new products or services and suggest enhancements to management. 

12. Formulate and follow projects for clients. 

13. Rely on extensive knowledge and professional discretion to achieve goals. 

14. Assist service desk as needed to effectively resolve other outstanding tickets. 

15. Field telephone calls, email communication, and support tickets regarding computer hardware and software. 

16. Reinforce image and professionalism of the Executech team.

17. Effectively communicate with internal and external contacts at all levels. 

18. Promptly enter time into timesheets, tickets, and all other required documents. 

19. Perform other duties as assigned or otherwise identified. 

Knowledge, Skills, and Qualifications: 

• Associate's degree and 3 years of experience, or 5 years of experience. 

• Current CompTIA A+, or Network+, or Security+ certification, or the ability to obtain certification within 6 months of hire date. 

• Knowledge of office equipment (copiers, fax, printers, etc.)

• Excellent organizational, written, and verbal communication skills a must 

• Proficient with network troubleshooting and topologies 

• Professional, pleasant, and patient in demeanor, exceptional customer service. 

• Valid Driver’s License

• Must have demonstrated maturity in judgment and ability to provide guidance to others 

• Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail 

• Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision 

• Regular attendance and timeliness 

• Ability to effectively handle stress and pressure consistent with the job duties and industry

• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite. 

• Ability to work after hours and weekends, as needed. 

• Ability to work independently and refer only the most complex issues to higher levels. 

• Intermediate networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support. 

• Ability to make decisions with sound judgment, based on expertise and experience. 

• Proficiency in remote administration and troubleshooting of desktop PCs. 

• Experience in Active Directory configuring user and computer accounts. 

• Cross-platform experience (i.e. Windows, Linux, Solaris, OSX, UNIX, etc.). 

• Experience supporting VMware VDI (Virtual Desktop Infrastructure). 

• Demonstrated experience managing/implementing an IT ticketing system including defining / evaluating SLA’s and analyzing / forecasting needs for technical / service enhancements 

Your Perks

Besides growing to be a true tech Rockstar, fulfilling your dreams and finally getting that pony you’ve always wanted for Christmas, we offer some amazing perks like:

• Company-issued phone
• Company-issued computer
• Competitive health insurance including dental and vision
• Company-paid life insurance
• 401k with company match

Plus, you’ll get to experience our award-winning culture. We have an amazing team that will become your second family. We have regular company-wide parties, monthly team activities and much more!