IT Field Technician

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an IT Field Technician to join their team. Please contact us today to discuss this opportunity!

IT Field Technician

Location: Brownsville, TX

Job Responsibilities:

• Monitors the Helpdesk ticket tracking system to respond to problems identified by users in a timely manner.
• Takes user requests over the telephone, e-mail and documents all issues in the company incident management system.
• Identifies, researches, resolves, or escalates technical problems.
• Troubleshoots, resolves or escalate hardware and software problems pro-actively or as identified by users.
• Installs, configures and maintains desktop, laptop hardware and software.
• Instructs users in the use of equipment and software.
• Identifies and resolves system security issues to include antivirus, spyware & system software updates.
• Supports and maintains voice communications systems. (VoIP).
• Provides support for audio-visual equipment.
• Provide assistance and support to IT department as needed.
• Able to react to change productively and handle other essential tasks as assigned.

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• Bilingual
• Windows 10 and Active Directory experience
• Networking experience

• Pay : We negotiate high salaries using US Bureau of Labor Statistics
• Benefits & Bonuses : You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment : Many of Addison's IT job openings lead to potential permanent employment
• Connections : You connect directly with hiring managers from renowned organizations
• Options : You are presented multiple employment options near your home
• Professional Development : You are provided hiring process advice, resume revision, and employment term negotiation