IT Help Desk

Aqueduct Technologies is seeking an IT Help Desk for our customer based in Cambridge, MA.

Essential Responsibilities:

• Respond to phone calls, emails, and personnel requests for technical support. 
• Document, track and monitor problems to ensure timely resolution. 
• Provide Tier I support to end-users for either PC, applications, or hardware. 
• Interact with other service organizations to restore service and/or identify and correct core problems. 
• Set up new users, including desktop configuration, email accounts, VPN accounts, etc. 
• Provide break/fix, asset inventory, spares/parts management, desktop administration, desktop applications, remote access, troubleshooting and upgrading of mobile devices, and security services for all end-user devices. 
• Trains end-users how to use equipment, start meetings, and troubleshoot equipment. 

Qualifications:

• 2+ years of IT experience 
• Experience with MS Windows 10, Office 365, Active Directory, etc. 
• Strong MS Word and Excel skills 
• Customer service experience with excellent written and verbal communication skills; interacting with employees at all levels of a large organization, including C-level executives 
• Degree in Computer Science or related disciplines, Associates degree required 
• Experience in the life sciences industry a plus 
• COMP TIA A+ Certification and/or Microsoft Certified Desktop Support Technician a plus 
• ServiceNow and experience with Macs a plus 

Aqueduct Technologies, Inc. assists customers in finding top talent for their diverse staffing augmentation needs and providing technical solutions including deployment and support of advanced networking, systems, storage, and collaboration solutions to enable better business results. Aqueduct is one of the fastest growing IT services organization in the US, powered by our relentless pursuit of customer satisfaction, corporate culture, and employing the top 10% in the industry.