IT Help Desk Analyst

Fleetio is growing rapidly and we're looking for an IT Help Desk Analyst to join our Corporate Technology team. This person will work from Fleetio's awesome HQ in downtown Birmingham and focus on enabling and empowering the Fleetio team by supporting the many systems and tools we use to push Fleetio forward each day.

If you have a love for technology, problem-solving, and providing internal technical support, this might be the perfect role for you. Be sure to mention coffee in your application so we know you read this and are detail-oriented.

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we're leading the charge, with raving fans and new customers signing up every day. We have over 215 employees in the United States, Canada, and Mexico. We raised a $21M Series B in late 2020 and have over 4,700 customers in 70 countries. We're on an exciting trajectory as a company and ready for you to join us.

More about our product and company:

• Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers
• Check out our impressive rating on Glassdoor (i.e., people love working here): https://www.glassdoor.com/Reviews/Fleetio-Reviews-E1745407.htm

What you'll be doing

• Staffing our internal help desk and handling frontline break / fix support for hardware and software-related issues
• Administering Fleetio's business system tech stack - license management, user provisioning, troubleshooting, and more
• Handling all onboarding and off-boarding processes, including training new hires in the various business systems used across the company such as Slack, Zoom, Google Workspace, Asana, KnowBe4 and more
• Maintaining and supporting Fleetio employee computer hardware
• Creating and maintaining internal documentation (using Notion and Loom)
• Troubleshooting Fleetio HQ's internal network and workplace experience systems
• Prepare, manage, and drive the technology used for our company wide meetings at our HQ

What's in it for you

• Foster relationships across every team (Sales, Marketing, Customer Experience, General & Administrative, Engineering & Product) while solving interesting problems daily
• Gain experience in administering business systems that serve the entire company
• Gain experience in supporting a high-growth SaaS company
• Be a part of an incredible team of "A" players who go above and beyond to make Fleetio a successful company. We're a customer-centric team with a great product, excellent support, and countless happy customers.

Our team

The Fleetio Corporate Technology team is part of the greater Fleetio Business Operations team. We support and manage the internal tools and systems used by Fleetio employees each day. We're laser-focused on enabling and empowering the entire company to do their best work each day.

Requirements

• 2+ years of experience working on internal teams (IT, Business Systems, Operations, etc.) in an internal help desk or IT support role
• Experience administering SaaS applications such as Google Workspace, Slack, Asana, Okta, Zoom, Loom, Jira, etc.
• Familiarity with MDM platforms such as Mosyle, Kandji, Jamf, etc.
• Able to work from Fleetio's HQ Monday through Friday
• Working knowledge of Apple systems and software
• Approachable and kind - you'll answer a handful of technical questions daily
• Customer-service oriented with a focus on providing support with an enabling and empowering mentality
• Possess outstanding communication skills & strong attention to detail
• Organized and able to effectively prioritize work based on business impact

Benefits

• 100% health/dental coverage (50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 8 company holidays + 2 floating holidays
• Parental and bonding leave
• Dependent care and medical FSA
• Short and long term disability
• Community service funds
• Professional development funds
• Health and wellness initiatives
• Mac laptop
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500 or emailing [email protected].