IT Help Desk Engineer I or II

IT Help Desk Engineer I or II

Department: Response Center

Employment Type: Full Time

Location: Napa

Compensation: $24.03 - $43.27 / hour

Description

Location: Napa office (Napa, Ca) OR HYBRID OR San Deigo Office (San Deigo, CA)

Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?

A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It's fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we're looking forward to having you meet our team!

Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue "excellent customer experiences at EVERY opportunity." Our vision is to be a lot like a great university - a place where employees come, make life-long connections with other incredible people, and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.

Typical Work:

• Help Desk Support: A typical day revolves around remote customer support from the Endsight Napa office on a variety of platforms and technologies.
• Location: Napa office (Napa, Ca) or San Deigo Office (San Deigo, CA) or Remote or Hybrid

Benefits:

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing

Qualifications Required:

• Must have 3 years minimum Systems Administrator or IT Help Desk experience
• Strong aptitude for Customer Service
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team
• Respond to emergency situations effectively, maintaining poise and focus
• Ability to organize and manage multiple priorities

Qualifications Preferred (not required):

• Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
• Bachelor's degree (in a related field) or equivalent experience
• Previous MSP experience is a plus
• Experience with PSA / RMM is a plus

You will be working with the following technologies on a daily basis:

• Microsoft Windows and Mac
• Microsoft Windows Server/Active Directory
• Office 365 / G Suite
• Microsoft Azure
• Microsoft SQL
• Microsoft Exchange
• SonicWALL, Cisco
• Remote Access: RDS, Citrix, VPN
• Virtualization: VMware, Microsoft Hyper-V
• Wireless: Ruckus, Unifi, Meraki