IT Help Desk - Fixanator

About Klick Health

Klick is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Millennials, and Today’s Youth. Whether you’re a current student or a new graduate, Klick is a powerful launching pad for any career. If you feel like you’d be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

About our Office Tech

Our Office Tech team is responsible for managing and maintaining all technology used within Klick's environment. This includes a wide range of tasks, from setting up workstations for new employees, troubleshooting hardware and software issues, to managing network infrastructure and ensuring the smooth operation of all technological systems. The Office Tech team is a go-to for any technical issues or needs that arise in the office setting. They're equipped to handle everything from computer setups, network connectivity issues, to troubleshooting software and hardware problems.

Job Description

Work Term: Permanent, Full-time

Location: Toronto, ON (Hybrid)

Our Office Tech is looking for an entry level Help Desk Specialist. This role involves being on the front line of technical support, addressing a wide range of internal technical issues for Klick staff. If you're passionate about technology and dedicated to assisting people, this role is a perfect fit for you. As part of the team, you'll play a crucial role in ensuring smooth operations through resolving technical challenges.

Minimum Qualifications:

• Basic understanding of LAN/WAN networking for workstations
• Proficiency in Mac OSX and Windows 7/10 operating systems
• Experience with Microsoft Office applications (PowerPoint, Excel, and Word)
• Familiarity with G Suite tools (Drive, Hangouts, Mail, and Calendaring)
• Knowledge of video conferencing administration, particularly Zoom
• Ability to configure and support printers
• Skills in patching and updating workstations on both Mac and Windows platforms

Desired Qualifications:

• Excellent communication skills for explaining technical concepts to non-technical individuals
• Strong analytical and troubleshooting abilities to quickly identify and resolve issues
• A customer service mindset with a genuine passion for helping people
• Collaborative team player who thrives in cooperative problem-solving environments
• Sense of urgency and ability to prioritize and resolve issues promptly
• Adaptability to flexible shifts and changing work schedules

What You'll Do:

• Act as the first point of contact for technical support via email, phone, and in-person requests
• Troubleshoot and resolve issues related to desktop computing, application support, and connectivity for both Macintosh and Windows systems (60/40 ratio)
• Perform workstation installations, relocations, and upgrades as part of moves, adds, and changes (MAC)
• Administer Microsoft Office applications and G Suite tools to ensure seamless productivity
• Maintain and update workstations on Mac and Windows platforms
• Manage video conferencing tools, with a preference for Zoom administration
• Configure and support office printers
• Participate in office renovations and new build projects
• Collaborate with the local team of "Fixanators" to deliver exceptional technical and customer service
• Keep staff informed about delays, problem resolution progress, and outstanding issues
• Demonstrate urgency and prioritize support tickets effectively to maintain smooth operations

The opportunity as an IT Help Desk - Fixanator offers a unique opportunity to blend your technical skills with your passion for helping others. If you're excited about being part of a team that makes a difference through exceptional technical support and customer service, this role aligns perfectly with your aspirations.

#LI-LP2 #LI-Hybrid

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.