IT Help Desk Manager

HonorBuilt thrives on complex jobs and large-scale deployments. We intimately understand not only restaurant POS systems but also the innerworkings of today’s modern restaurants. How? Because we work with some of the most technically advanced brands and are in restaurants every single day.
We are looking for an IT Helpdesk Manager for our QSR (Quick Serve Restaurant) Team. We need a charismatic leader of people, someone who understands motivating and developing talent. This person needs a passion for quality service and serving others. This position is likely to oversee a growing 30-person I.T. support help desk for restaurants. 
Essential Functions:

• Oversee team and tickets to ensure fulfilment of SOWs & MSAs.
• Provide input to constantly improve our services to add value for our customers.
• Build, coach, and develop a team of helpdesk technicians.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Resolving service issues and preventing additional issues by improving processes.
• Acting as a client advocate with a focus on improving the customer experience.

Supervisory Responsibility:

This position will be managing around 30 full time team members within various roles. Responsibilities will include:

• Communicate and promote Company Values
• Participate in the recruiting process, interview, and hire new staff as needed.
• Monitor employee compliance and productivity, provide regular, constructive feedback and coaching to employees.
• Handles discipline and termination of employees in accordance with company policies and procedures.

Required Education and Experience:

• Must have prior management experience in a TECHNICAL environment, or have managed an IT Help Desk.

Please do not call in regards to your application status. Due to the high volume of applicants we receive, we are unable to answer all requests. Our team will reach out once your application is reviewed.

Internal Job Title: Manager of Restaurant Support