IT Help Desk Representative

Reporting to: Global IT Helpdesk Manager

Location: New York, NY

** Covid-19 vaccine & full-time in-office attendance required**  

About AlphaSense: 

AlphaSense provides an AI-powered business insights platform used by the largest and fastest-growing firms globally. Our mission is to curate and semantically index the world’s financial and market research content, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ clients, AlphaSense helps knowledge professionals become dramatically more productive and gain an information edge by discovering critical data points and trends that others miss.  

About the Role:

AlphaSense is a high growth technology company and we are looking for an ambitious and dedicated IT Help Desk representative to join our growing Corporate IT team in our New York City office. The primary goal of this position is to ensure that every AlphaSense employee has the technology (both hardware & software) they need to be successful. Our IT Help Desk team is crucial in maintaining productivity and efficiency across the business by keeping our systems running properly at all times. If you have a few years of experience in IT support, love helping people solve problems, and are looking for an excellent opportunity to grow, this could be a great role for you! 

What You’ll Do:

• Respond to and resolve IT support requests from employees, both in person and remotely. 
• Assist with setting up all new hires with the right hardware and software during new hire onboarding. 
• Record issues and their resolution in our Zendesk ticketing system.
• Escalate any unresolved issues to the next level of IT support personnel. 
• Follow Help Desk procedures and maintain the IT systems documentation.
• Change configurations, settings, and permissions to fix computer issues. 
• Be on the lookout for potential IT problems that can be prevented. 

Who You Are:

• 2+ years of experience in a Corporate IT support / Help Desk role 
• Passionate about technology and familiar with our tools (G-Suite, Slack, Okta, Zoom, etc.) 
• Highly competent in troubleshooting issues for Windows/PC, Android, iOS and Apple hardware
• Experience using Zendesk or a similar ticketing system
• Experience with G Suite (Gmail, Google Drive and Docs, etc)
• You enjoy helping others and thrive in a fast-paced environment 
• Positive attitude and customer-service oriented 
• Willing to work in the NYC Office (in Union Square) five days a week

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. 

Base Compensation Range*: $65,000-$80,000

Additional Components: You may also be offered a performance-based bonus, equity, and a generous benefits program.

*For base compensation, we set standard ranges for all US-based roles based on function, level and geographic location, benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience/expertise and may vary from the amounts listed above.