IT Help Desk Specialist - Warsaw, PL

Do you enjoy solving problems? Are you passionate about IT? Do you enjoy relationship building and providing a great client experience? 

The CIC Help Desk team provides support for CIC sites by providing client support for IT services and training local staff. Be a part of that fascinating change and help us build and support the new startup community in Poland! Currently we are looking for a candidate for the role of IT Help Desk Specialist

ABOUT CIC & CIC WARSAW

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. We have locations in Boston, Cambridge, Philadelphia, Providence, St. Louis, Rotterdam, Warsaw, and Tokyo and are growing into other cities.

CIC Warsaw, opened in 2020, is one of the largest innovation-oriented centers in Europe. Our office is located directly next to the Warsaw Central train station and is housed within Varso Place, a new landmark on Warsaw’s map with the tallest building in the EU. Our Warsaw team consists not only of community and relationship teams working together to provide the best community experience but also finance, IT, software and recruiting teams supporting our global efforts.

Learn more about us here.

YOUR DAY-TO-DAY WORK

As part of the global Core Infrastructure Team, you will be a member of the European Help Desk Technical Support team. The CIC Helpdesk team provides support for all CIC locations globally by helping to resolve IT issues affecting our staff, fulfill their requests, provide training for local staff, and provide client support for IT services. 

You will work closely with several team members in Cambridge, Massachusetts and Tokyo, Japan. You will be responsible for introducing existing processes and developing new ones that will improve the work we do and the support we provide. This role might also require occasional international travel to other CIC offices. 

In addition to the above you will:

• Provide 1st and 2nd line support for the CIC’s IP networks, firewalls, WiFi, WAN, LAN, video conferencing and surveillance, access control and other core systems and escalate non-routine issues to the next level of support.

• Participate in change projects from an operational perspective

• Deploy and manage company IT assets (Macs, Windows computers, Apple TVs, Video Conferencing systems, Phones and others)

• Work with vendors and set up new office networks and electronic access control systems

• Manage staff onboarding and offboarding activities and clients move in and out technical aspects

ABOUT YOU

You are a dedicated professional with around 2-5 years of experience, who likes to work in a fast-paced, constantly changing, international, start-up environment. You like dealing with new technical issues and you treat your job as an ongoing adventure. 

More specifically, as our ideal candidate, you are:

• Personable, naturally enjoy helping others, and calm in a hectic environment.

• Detail oriented and organized with solid time management skills.

• Self-motivated and proactive in taking ownership and responsibility for tasks and leading them to completion.

• A true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management and vendors.

• Able to work comfortably with everyone, treating everyone as an equal.

• Able to bring a fresh perspective and new ideas to everything.

• Able to communicate professionally, both verbally and in writing.

Our team members thrive in a collaborative work environment where they contribute to innovative, meaningful work that makes an impact in communities around the world. We value problem solving, service orientation, and teamwork equally.

YOU HAVE

• Familiarity with Help Desk tools and incident management software, such as ServiceNow, Zendesk, Jira Service Desk, or similar.

• Understanding of endpoint operating systems such as macOS and/or Windows.

• Knowledge of fundamental computer networking concepts, including configuration, IP addressing, network protocols, Wi-Fi.

• Understanding of basic IT security concepts, such as malware protection, password management, and security protocols.

• Skills in handling and maintaining A/V conferencing systems.

• Familiarity with and understanding of physical access control systems.

• Knowledge of ITIL processes and practices, such as incident, problem, change, and access management.

• Ability to effectively manage time and priorities to ensure a rapid response to incidents and issues.

• Familiarity with and understanding of video surveillance systems, including management of network video recorders and cameras.

• Ability to identify, classify, and resolve service-related incidents and problems.

• English language proficiency at C1 level is a must.

• Willingness to participate in a shift hours work between 8am and 8pm to help cover part of other time zones. 

Candidates with more experience in network management / systems management are also welcome to apply!

OUR OFFER

• Full-time employment contract (no B2B option).

• Starting compensation is between 13.000 - 15.000 PLN gross, depending on the level of experience. Don’t hesitate to apply if your experience exceeds our expectations - we’re open to negotiations with more senior specialists. 

• Private medical care (family or individual plan).

• City transportation card (ZTM).

• Apple laptop and mobile phone as your working tools.

• Multiport card.

ATTRACTIONS OF THE JOB

In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:

• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CIC’ers say they like working here is because of their colleagues!

• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.

• Access to amenities like a massage room, game room, and more!

• Access to Venture Cafe Warsaw, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.