IT Help Desk Technician II

About Vorto

Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless.

We are backed by Golden Gate Capital, a Tier 1 private equity firm based in San Francisco, CA. Golden Gate has a diverse portfolio of companies with over $15 billion in committed capital.

About the Role

Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for an IT Help Desk Technician II to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture.

The IT Help Desk Technician II provides technical support for customers experiencing computer issues. This position is often the first point of contact and will respond by phone, remotely, or in person to solve problems using resources and technical knowledge.

Essential Duties and Responsibilities:

• Manages help desk tickets.
• Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Resolves internal user problems and ensures correct operation of personal computers.
• Maintains parts inventory and logs all service/repair activity.
• Performs system setups for new hires and tracking of tech-related equipment per defined in asset management policies
• Provides accounts and group memberships for new and existing teammates in systems such as Google Workspace, Slack, Vorto native apps, Microsoft Azure, Cloud Directory solutions, etc.
• Records client interactions, including inquiries, complaints, comments, actions taken and uses feedback from customers to improve problem-solving techniques and customer service.
• Other duties as assigned

Requirements

• Excellent problem-solving and critical-thinking skills in order to quickly diagnose and resolve technical issues.
• Ability to learn new technologies and implement them.
• Proficiency in Microsoft Office (outlook, excel, word) and Google Workspace
• Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
• Ability to multi-task projects and required tasks in an organized fashion
• Ability to work in a team environment as well as self-motivated in individual projects
• Ability to communicate both verbally and written to all levels of the organization

• Associates or Bachelor’s degree (B.A.)
• 1-3 years related experience and/or training

Compensation:

• The IT Help Desk Technician II is a full time, hourly position.
  • $28.00 - $30.00/hour

Benefits

At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers. We encourage you to visit our careers page and read this blog post to learn more about our culture.

We offer a competitive benefits package as well as numerous additional perks including:

• Competitive compensation package
• Health, Dental and Vision Insurance
• 401k with matching
• Company paid life and short-term disability insurance
• Company paid parking or transit pass
• Relocation offered when applicable
• Modern office space in downtown Denver
• Daily coffee, tea, drinks & snacks

VORTO is an Equal Opportunity Employer.