IT Helpdesk

Boom Supersonic is a Denver-based company redefining commercial flight by bringing supersonic flight back to the skies with Overture. This historic airliner is designed and committed to industry-leading standards of speed, safety, and sustainability. Boom's vision is to bring families, businesses, and cultures closer together through supersonic travel and make the world dramatically more accessible.

Boom is the first commercial airplane manufacturer to commit to a carbon-neutral flight test program and to build sustainability into its entire aircraft program. The company is backed by world-class investors and has 30 aircraft on pre-order. Founded in 2014, Boom has assembled a team of over 150 full-time employees who have made contributions to over 220 air and spacecraft programs.

Are you passionate about building the supersonic future? Come join the team and help us make aviation history!

Boom has a small, highly capable, and growing IT team! Boom’s mission is clear and the IT team is focused on delivering right sized and scalable solutions to enable mission success. The team is high energy and very collaborative with an all for one and one for all ethos. We work with emerging as well as top technologies focusing on efficacy and throughput. We prefer to integrate and implement SaaS and off the shelf solutions over building custom applications ourselves, unless it gives us a competitive advantage to do so. 

• IT Support Services: the front line of employee support to our 150+ Boom employees, including A/V support.
• Tools & Technology: oversight of the technology stack ensuring that we have the right tools for our work
• Program Management: delivering key programs, such as new office build and managing employee resource sites, such as the company intranet.
• Compliance & Policies: protecting the interests of Boom and its employees ensuring we meet all compliance and policy obligations.
• Data & Analytics: allowing Boom to make data-driven decisions to our IT programs and practices based on reliable, integrated data.

You connect with people quickly, and find it fun and exciting to provide and maintain IT solutions. You enjoy working side-by-side with everyone. You enjoy learning new technologies.You focus on meeting people where they are, and take joy in helping people find success through technology. You have 80%+ of the skills, experience, and attitude below:

• You have 0-1+ years experience in IT working closely with employees on the front-line and backend systems.
• You have hands-on experience supporting or a desire to learn a variety of IT and endpoint systems running, MacOS, Linux, and Windows.
• You are passionate about technology in all its forms and constantly seek to learn new tools and systems.
• You have strong customer service skills.
• You have strong organization and time management skills - you're able to juggle multiple tasks at once and not allow customer service to suffer.
• You have a learner's mindset - you are an active listener, you are proactive and you have a strong desire to learn.
• You welcome change and actively seek ways to improve your work and be more effective / efficient.
• You are able to handle highly confidential and/or sensitive departmental matters and time sensitive issues with an ability to prioritize and deliver results with attention to detail.

An IT Helpdesk Level I at Boom means being a technical individual contributor, and optimistically approaching IT problems, meeting people where they are and helping the person and the technology. A typical day will include walk up questions and support, along with working incoming tickets as well as working on multiple projects to drive efficiency as we grow.

• Work with various groups to identify and resolve technical concerns.
• Create and maintain conference room AV setups.
• Execute on and off boarding automation.
• Execute user access control implementation and processes.. 
• Demonstrate accountability and ownership to ensure administration and configuration of our tools, in partnership with stakeholders.
• Other duties as assigned.

• You will be part of building something - we already have some great processes in place; however, there is so much to improve and build.
• You love innovating - You will be able to apply your experience and share your ideas on ways to improve our process and procedures.
• You are a collaborator - your best work is accomplished when you work collectively with others.
• Your attention to detail is unparalleled.
• You thrive in environments where the measures of success are clear and well defined (i.e. SLAs (service level agreements) and measurable objectives).

• We are a group of people who are bright, kind and motivated by challenges. You can be your authentic self here, and are empowered to encourage others to do the same.
• We love solving problems, thinking creatively and trying new things.
• We believe in autonomy & taking initiative.
• We take what we do seriously, but we don't take ourselves seriously.
• We have a smart, experienced leadership team that wants to do the right thing & is open to new ideas.

The Base Salary Range for this position is $38,000-$45,000 and represents the low and high end of the range for this position. Actual salaries will vary based on factors including but not limited to location, experience, and performance. The range listed is just one component of Boom's total rewards package for employees. Other rewards may include performance bonuses, long term incentives/equity, an open PTO policy, and many other progressive benefits.

To conform to U.S. Government aerospace technology export regulations (ITAR and EAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here (https://www.pmddtc.state.gov/?id=ddtc_public_portal_itar_landing)

Boom is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.