IT Helpdesk

Konami is a forward-thinking company with big ideas. A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment.

Konami offers:

• Competitive salary
• Annual discretionary bonus
• Comprehensive benefits plan, including 401(k) with generous company match
• Education assistance/reimbursement

Major Accountabilities:

• Identifies, diagnoses, and resolves Level One and above problems for local and remote end-users.
• Provides one-on-one end-user problem resolution for approved software.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.gure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
• Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
• Provide basic support for all IT related hardware, peripherals, copiers and network access.
• Provide end user level administration support for Pronto related issues and escalations, as necessary.
• Provide basic Active Directory management and maintenance, assisted by Systems/Network Engineers.
• Communicate with Konami HQ IT in Japan for day-to-day business requirements, including but not limited to, DWP form submittals, Lotus setup and configuration, video conferencing setups and Kessaisho submittals as needed for purchasing requirements.

Minimum Requirements:

• One year college level course work and/or CompTIA A+,MTA (Microsoft Technology Associate) or equivalent.
• This position will pay $22.00/hour. Non-negotiable.
• Previous experience in one or more of the following areas is desired: IT helpdesk, gaming company technical support, or casino technical support.
• Advanced troubleshooting skills in the areas of networking, computer operation, hardware, and software.
• A strong desire to learn and keep abreast of new and emerging technologies and gaining understanding of how to apply these effectively to the work environment to enhance efficiency.
• Advanced understanding of Microsoft Office products and troubleshooting issues.
• Basic understanding of VOIP phones, cellular/smart phones, wireless Internet cards and all other telecommunications devices and equipment.
• Able to provide technical support in person and over the telephone in a professional manner adhering to Konami standards.
• Ability to work in a fast paced environment and prioritize effectively to meet the ever changing needs of the users and the company.
• Ability to work with little or no supervision and be proactive in all situations.
• Must be able to obtain and retain gaming licensure.