IT Helpdesk Administrator

Why this role

Evolve’s business is complex, dynamic and above all, exciting! We operate in a fast-changing, high-growth industry that includes multiple customers and partner types and an expanding suite of products and services.  

As our IT Helpdesk Administrator, you’ll report to and partner with our Helpdesk Manager to help us accomplish our ambitious goals by providing unforgettable on-call Technology support to the Evolve team during regular working hours (between 6a-5pm MST). We approach our work with a hospitality mindset and we’re looking for someone who will bring that same mentality to their everyday work.  

What you’ll do 

• Provide excellent IT support to more than 1000 Evolvers
• Own the helpdesk ticket queue, user administration, security, hardware management and any other IT related items
• Troubleshoot MAC and Windows-based laptops, printers, basic LAN and WAN connections and mobile devices
• Support the new hire onboarding process by preparing all IT systems; build, upgrade and maintain workstations, for support of Tier I/II business applications
• Maintain asset management across the organization
• Partner with IT Helpdesk Manager and greater helpdesk team on organizational technical initiatives
• Perform installations and firmware upgrades on Client operating systems, docking stations, and VoIP hardware
• Create and maintain departmental documentation and create KB’s as necessary, system interdependencies, and end-user documentation

What makes you a great fit

• 2+ years of well-rounded agnostic IT experience 
• Experience with Applications like GSuite, Okta, Office365, Box, JumpCloud, Zoom, Microsoft OS, Mac OS, AWS, Salesforce, Intune/Autopilot, Crowdstrike
• Demonstrated experience managing a fleet of laptops and related peripherals
• Demonstrated experience managing a large user base of 1000+ employees
• Experience with printers, conference rooms, VoIP phones and misc. hardware
• A passion for technology and customer service
• A desire to answer questions and solve problems
• Strong understanding and implementation of data security programs that are PCI and industry compliant

Location 

Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both!

This position is required to be in our downtown Denver office at least 3-4 days a week.

For this role compensation is based on an hourly pay rate. Our base pay range is $57,000-$66,000 annually, based on a 40 hour work week ($27.40-$31.73 per hour) depending on relevant experience

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