IT Helpdesk Analyst

Bond Vet · New York City, NY

Company

Bond Vet

Location

New York City, NY

Type

Full Time

Job Description

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.


About the Role:

Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a motivated IT Helpdesk Analyst to join our team. The successful candidate will be a member of our IT department, focusing on supporting our Support Center and Clinic Teams. This role requires a proactive individual with a solid technical foundation and a passion for providing excellent support to our teams.

What You’ll Do:

  • Provide technical support and troubleshooting for hardware, software, and network issues for the Support Center and Clinic Teams.
  • Assist in the deployment, configuration, and maintenance of IT systems and applications.
  • Monitor and maintain system performance, ensuring high availability and reliability.
  • Assist in the development and implementation of IT policies and procedures.
  • Collaborate with senior IT staff to identify and resolve technical issues.
  • Work with MSPs to resolve issues.

You Have:

  • 1-2 years of experience in IT support or a related field.
  • An Associate's degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred). CompTIA A+, Network+ certification preferred.
  • Basic knowledge of network management.
  • Experience with PC troubleshooting, Mac troubleshooting also preferred
  • Experience with JumpCloud, BitDefender, Google Workspace and Slack.
  • Strong problem-solving skills and the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.

We Offer:

  • Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
  • Time for you and loved ones: great PTO, paid parental leave over your time at Bond Vet, discounted Bond Vet services for pets 
  • Dedication to your financial future: competitive pay, 401k match, commuter benefits. 
  • A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust

Compensation will fall between $55k-$65K annually based on experience 

 

 

Our Values: 

We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond. 

We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.

We communicate clearly: We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.

We work happy: We bring a happy, positive attitude to work because it impacts the energy in the office. 

We’re empowered: We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.

 

By submitting an application you agree to receive SMS messages from Bond Vet and third parties retained by Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Msg & data rates may apply.


Bond Vet provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

 

Apply Now

Date Posted

06/05/2024

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