IT Helpdesk Engineer

Job Description:
An IT Helpdesk Engineer is responsible for helping assist internal employees with any and all of this technical assistance ranging from hardware and software.
Who you're committed to being:

• Technical support of end user hardware and software.
• Support of conference room systems and associated hardware.
• Educating users on our IT processes and procedures.
• Data custodian of IT Service ticket data: Categories, priorities, resolution details, etc.
• IT Equipment storage room organization.

What you'll do:

• A desire to help and serve others.
• A detail oriented and logical approach to resolving problems.
• Good communication skills to optimally connect with co-workers & document troubleshooting.
• A cheerful demeanor that is approachable and invites both questions and learning opportunities.

Experience you'll bring:

• Technical assistance for end-user software and hardware.
• Support for conference room gear and systems.
• Guiding users about our IT policies and practices.technical assistance for end-user software and hardware.

Requirements:

• Minimum of 3-4 days per week in the office to provide on-site support and collaborate with team members.
• Bachelor's Degree in Science, Engineering, or an equivalent qualification.
• A desire to help and serve others.
• A detail oriented and logical approach to resolving problems.
• Good communication skills to optimally connect with co-workers & document troubleshooting.
• A cheerful demeanor that is approachable and invites both questions and learning opportunities.

Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:

• We're remote- and hybrid-friendly
• We're mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.
Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.
Physical and Mental Requirements:
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement:
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
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