IT Helpdesk Intern

At Asurint, we're building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening - all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed.

Summary

The IT Helpdesk Intern will gain hands-on technical and customer service experience by supporting our helpdesk technicians as they deliver hardware and software support to Asurint end users.

Responsibilities

• Addresses help requests in a timely manner.
• Provides friendly customer service.
• Properly documents help request resolutions in helpdesk ticketing system.
• Addresses root causes of issues and documents their resolution in the Knowledge Base.
• Escalates problems to the next level, if needed.
• Other duties as required.

Requirements

• Able to work at least 10 hours per week.
• Familiarity with Office 365.
• Familiarity with Windows and macOS.
• Familiarity troubleshooting PC hardware.
• Excellent problem-solving and analytical skills.
• Ability to multi-task and accept direction from full-time staff.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
• Education: Active enrollment in a Computer Science program at an accredited college is preferred.
• Certifications or licensure: Driver's license and ability to maintain a driving record that is satisfactory to the Company's liability insurance carrier is required.
• Years of relevant experience: 0 to 1 years is preferred.
• Years of experience supervising: None.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint's office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver's license is required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.

*Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.