IT Helpdesk Specialist II

Current employees, please apply in Workday.

Wolverine Worldwide is one of the world’s leading designers, marketers, and licensors of branded footwear, apparel, and accessories. The Company’s portfolio includes Merrell, Saucony, Sweaty Betty, Hush Puppies, Wolverine, Chaco, Bates, HYTEST, and Stride Rite. Wolverine Worldwide is also the global footwear licensee of Cat and Harley-Davidson. Based in Rockford, Michigan, for more than 140 years, the Company's products are distributed in approximately 170 countries and territories around the world.
Provide our internal customers with 1st and 2nd level technical support across multiple IT platforms globally.Primary Duties:

•Maintains broad understanding of various types of hardware and software, including Windows, MAC, and iOS environments. 
•Supports cross-team functions such as invoicing, purchasing, licensing, etc.
•Acts as a central point of communication between IT and Wolverine brands and departments.
•Evaluates and recommends modifications to process for improvements; participates effectively in team assignments.
•Utilize various Endpoint Management tools to support the environment.

•Ability to work with IT vendors in a support capacity.
•Participates and supports disaster recovery initiatives and change management standards and procedures.
•Interacts in a cross-team capacity to meet customer and organizational needs.
•Provides 24-hour on call support, including evenings and weekends per rotation schedule.
•Performs duties consistent with the company’s AAP/EEO goals and policies.
•Performs other duties as required/assigned by manager.

Knowledge, Skills, and Abilities Required:

•Bachelor’s degree or equivalent work experience.
•2+ years’ experience in an IT support role.
•Strong analytical, problem solving and organizational skills
•Ability to operate independently and as part of a team.
•Ability to establish and maintain effective working relationships.
•Strong verbal and written communication skills.

Working Conditions:

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.
 

#LI-Hybrid #LI-MM1

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.