IT Helpdesk Support Engineer

How You’ll Contribute...

• Provide remote first —and second-level support to end users for technical issues and service requests.
• Provision user accounts for Active Directory, email, and other internal/external applications.
• Perform administrative tasks such as password resets and MFA resets.
• Monitor service desk queues and provide users with status updates and closure details via the ticketing system.
• Conduct new hire prehire sessions (between 15-20 users) walking the users through remotely setting up their devices via Intune and installing applications.
• Coordinate with the equipment vendor bi-weekly to request equipment for new hire classes and users who need replacement devices.
• Create shipping labels for users to send their equipment back to our equipment vendor for redeployment.
• Track equipment inventory levels to ensure adequate equipment is available for upcoming business requests.
• Assist with various improvement projects as required by the organization.
• Create knowledge base articles to help end users and other support team members.
• Provide technical guidance to junior team members.

What We're Looking For...

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and reliability.
• Ability to troubleshoot and resolve technical issues remotely and effectively.
• Proficiency in Active Directory, Office 365, Google G-Suite, Windows 10/11, Mac and iOS.
• Experience in using Jira Service Desk or a similar ITSM portal.
• Comfortable speaking/conducting prehire sessions.
• Detail-oriented and able to follow complex processes.

Life at Centerfield...

• This is a hybrid position, and employees are expected to come into our Boston, MA (located at 1 First Ave Charlestown MA 02129) office 3 days a week
• Competitive salary + semi-annual bonus
• PTO – take a break when you need it!
• 401(k) company match plan – fully vested day 1
• Monthly happy hours, catered lunches + daily food trucks
• Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Fully stocked kitchens with snacks & drinks
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Monthly team outings (ball games, casino night, hikes, etc.)
• Career growth – we enjoy promoting from within!